Maintenance Field Technician

At onefinestay, we believe in sharing exceptional experiences in the most exquisite homes. Join us on our mission to transform our guests' every moment into a cherished memory.

The antidote to impersonal travel experiences. onefinestay combines luxurious private rentals in prime locations with exemplary services for both our guests and homeowners. Today, onefinestay boasts 3,500 homes, villas, and chalets spread across 40 of the world's most exclusive destinations. From chic apartments in London and beautiful beachside retreats in Turks and Caicos to charming farmhouses in Tuscany and beyond, we offer a diverse array of unique homes, villas and chalets.

If you're passionate about delivering extraordinary experiences and making every moment unforgettable, we'd love to hear from you. Become part of a dynamic, collaborative team as we continue to redefine luxury travel and create lasting memories for our guests. 

Role purpose 

onefinestay is looking for a driven and enthusiastic Field Maintenance Technician to join our Property Management team and help keep our homeowners' homes in tip-top condition for them, and of course, our valued guests.

You will have a strong work ethic and be practical, efficient and adaptable. You take pride in doing a job thoroughly - and in record time. You will also know when to ask for help from our network of specialists, where required. You are always presentable and able to interact with a variety of different people, including our guests, homeowners and staff. 

The role being field-based, you must have excellent communication skills to ensure you are aligned with the office-based team and know when and what to flag to us. We communicate via mobile, messaging and our issue tracking ticketing system. We also need you to think on your feet; you will be our eyes and ears in our homes.  onefinestay is a seasonal business and our peaks can be fast-paced but also rewarding. The candidate should be willing to go that extra mile and will at times need to roll their sleeves up and get on with it. That said we like to be flexible the other way, with other early finishes and flexible in days off.

Duties and responsibilities

• Working independently in the field: you will attend work in multiple homes across London each day. 
• You will be based out of our office near Covent Garden 
• Completion of a wide range of basic maintenance tasks to include (but not limited to) plumbing, electrical work, carpentry WIFI/Audio-Video troubleshooting, general home repairs and decorating. 
• Install and assemble furniture, fixtures, shelving, lighting, and other household items 
• Managing your daily workload, estimating time on the job and the costs of any necessary repair. 
• The ability to draw up complex quotes and sourcing parts/materials if needed. 
• Sending feedback from each job to the office team, including receipts for any materials purchased. 
• Accurate and timely admin in our expense management system 
• Highlighting jobs where a specialist is required. 
• Flexing into other teams to support on discrete tasks dependent on business needs. 
• Supporting the manager and team on projects as required. 
• Safe and responsible use of company equipment within onefinestay guidelines 
• Our business runs 365 days per year, so you will be expected to work some bank holidays and occasionally out of hours. 

Qualifications and experience 

• Excellent communication skills (fluency in written and spoken English); 
• Previous property maintenance experience is essential. 
• You have basic plumbing, electrical, carpentry, joinery, painting and decorating skills (or at least a good number of these). 
• Proven client-facing experience, impeccable manners, and a positive can-do attitude. 
• Excellent communication skills. 
• Confident in using an iPhone to manage daily work. 
• Basic IT skills. 
• Fluent in spoken and written English. 
• Impeccable record and references. 
• A driving license is essential; please notify us of any points you have when making your application. 
• The role is five days per week, 9 am – 6:00 pm, on a rotating shift basis, including some weekends. 

Benefits of working with us 

• 33 paid days off per year (includes bank holiday allowance) 
• Additional day off for your birthday each year 
• Accor All Heartists card discounts 
• Pension plan (employee and company contributions) 
• onefinestay will supply tools and company vehicle for this role