Technical Support Engineer

At SquareGPS we develop software products that leverage modern Location and IoT technologies to help companies increase efficiency of their fleets and field staff. 

We are looking for a Technical Support Engineer L2 to support the channel partners offering the company's software product called Navixy.

Navixy is a software product that uses innovative technologies of IoT applied to vehicles and moving objects. Examples of these technologies are: geolocation (GPS, outdoor / indoor), wireless technologies (including LPWAN, BLE), smart trackers for vehicles (including elements of self-driving cars), cloud calculations (big data), mobile applications.

Navixy clients are regional IT-integrators, tech startups, IoT manufacturers, engineers and implementation specialists that professionally use wide functionality of software and hardware, completing it with their own developments.

Technical Support Engineer L2 works with channel partners from various countries helping them resolve technical challenges and complex issues. Candidates should have previous experience with support teams, preferably for Fleet management / IoT products.

Job duties

Working in a multinational and geographically dispersed team of Navixy technical support, you will be responsible for solving non-typical and complex technical questions. This work can be attributed to Level 2 support (our partners perform L1 support independently).

• Act as a technical support engineer to drive customer satisfaction
• Manage incoming queries from our partners
• Consult partners with functionality of the software product (remotely through ServiceDesk tool / Zoom)
• Help partners to configure and maintain IoT/GPS devices
• Deeply analyze complex queries and provide resolution to fix the issue related to relevant systems and aspects incl Databases, API, etc.
• Build and maintain technical documentation (User guides, FAQs, Tutorials, etc)
• Train technical support specialists of channel partners (L1) to independently use tools for solving regular questions.
• Play active role at different sales stages to consult sales team
• Identify and report bugs to developers, work with DevOps to fix tech problems.
• Share gained knowledge (IoT, API, etc) across the team

Working at our company you will learn innovative technologies of positioning, IoT and vehicle telematics, develop skills working with SQL, API, Linux, AWS.

Requirements

• 2+ years in technical service and product support (L1/L2)
• Bachelor's Degree in IT or Engineering
• Problem-solving skills and good understanding on how to troubleshoot, replicate, and perform other common activities to fix the issue
• Experience with technical support of B2B SaaS customers
• Hands on experience in databases
• Knowledge of system/network administration of Windows/Unix systems.
• Experience in IoT, REST API
• Effective verbal and written communication skills
• Good verbal and written English (C1+)
• Live in Belgrade

Nice to have

• Experience with coding in languages (e.g., Python / Java)
• Understanding of Geospatial technologies and telematics (incl. devices, protocols, interfaces, etc)
• Experience in managing Cloud / AWS
• Understanding of Fleet management and field service businesses

We Offer

• Competitive Salary + Performance Bonuses
• Hybrid work model: Modern office in central Belgrade (Knez Mihailova) with flexible remote options.
• Professional growth: Opportunities for training, industry conferences, and career advancement in a global SaaS company.
• Comprehensive benefits: Private health insurance, paid time off, wellness perks.
• Collaborative culture: Work alongside an international team driving innovation in IoT, AI, and mobile solutions.