Air & Sea Freight Operations Specialist

DP World, the fast-growing logistics leader that currently manages more than 10% of world trade, is seeking an experienced
Air & Sea Freight Operations Specialist
to join our growing Freight Forwarding team in
Novi Sad, Serbia.

Your Responsibilities

Ocean Freight Operations:

• Coordinate and schedule sea freight transportation, including booking cargo with shipping lines and carriers.
• Monitor shipment status and proactively resolve delays or issues to ensure on-time delivery.
• Prepare and manage shipping documentation (e.g., bills of lading, shipping manifests, customs paperwork).
• Ensure regulatory compliance and adherence to international sea freight standards.
• Collaborate with internal teams, carriers, and external stakeholders to optimize shipping processes.
• Continuously seek improvements in efficiency and cost-effectiveness.

Air Freight Operations

• Generate accurate and competitive air freight quotes through thorough pricing and procurement processes.
• Negotiate rates with airlines, agents, and carriers to ensure cost-effective solutions.
• Process transport orders via the Transportation Management System (TMS).
• Coordinate air/rail/truck/sea cargo pickups and deliveries for export/import flows.
• Secure space reservations with airlines/agents and issue shipping/delivery instructions.
• Ensure proper handling of hazardous, restricted, or prohibited items and client documentation.
• Monitor transport progress, advise clients on customs requirements, and communicate shipment updates.
• Validate transport documents, report discrepancies, and confirm delivery (CMRs) to stakeholders.

Cross-Modal Duties (Air & Sea)

• Provide excellent customer service by addressing inquiries, updates, and concerns.
• Maintain accurate, real-time updates in TMS and ensure cost estimates are correctly entered.
• Manage timely and accurate closure and invoicing of files to meet KPIs.
• Review and approve agent/supplier invoices aligned with agreed terms.
• Support the Sales team by identifying market trends, providing insights, and helping with client acquisition/retention.

Your Profile:

• Minimum 2 years of experience in freight forwarding, with exposure to both sea freight and air freight forwarding operations.
• Completed secondary education (higher education is a plus).
• IATA certification preferred but not mandatory.
• Strong knowledge of documentation, shipping procedures, and international trade regulations.
• Excellent negotiation, communication, and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in MS Office and Transport Management Systems (TMS).
• Detail-oriented with a commitment to high service quality.
• Flexible and adaptable to changing priorities or client needs.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.