Customer Support L1 Agent
17 hours ago
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.
Title: Customer Support L1 Agent - English Speaker
Location: Belgrade, SRB
The Help Desk Representative works in high ticket volume helpdesk environment supporting NCR's customers and analysts in providing incident resolution for NCR products and services.
Responsibilities:
Assessment & validation of tickets that come in to the Helpdesk
Perform basic remote troubleshooting with end-users of PCs and retail point-of-sale devices
Remotely dispatch service personnel, and work directly with customers to understand the problems and ensure a timely and satisfactory resolution
Communicate & collaborate with customers, service personnel, logistics and account managers via phone and email to ensure problem resolution & meet Service Level Agreements
Document, verify and make appropriate corrections to the incident record and customer profile
Maintain & develop knowledge and expertise associated with multiple customer accounts, processes and the applications that support said processes.
Handle escalations, when required, to the appropriate groups
Qualifications:
At least 1-2 years of Helpdesk/Servicedesk/Call Center experience
Working knowledge in Microsoft Operating Systems & Office Tools particularly MS Excel
Excellent communication skills at all levels including excellent listening skills
Posses strong customer service skills and be able to work in a dynamic team environment
Problem solving and troubleshooting skills
Open to work on a flexible schedule (Evenings/Weekends/Holidays)
Ability to work in a multitask fast paced environment
Background in ITIL is a plus
Ability to work individually or as a team player when the situation calls
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a email domain."
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