Customer Support L1 Agent

About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Customer Support L1 Agent - Turkish Speaker
Location:
**This role is based in Belgrade, SRB.

Please note that valid work permit in Serbia is required before applying.
Position Summary & Key Areas of Responsibility:**
Works directly with customers to resolves recurring or standard problems

Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems

Provides daily and weekly incident tracking sheets to report on the performance

Reviews incident history to determine recurring faults

Provides technical support and assistance to clients and businesses regarding hardware and software issues

Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis

Allocates engineer appointment times for jobs requiring multiple resources on-site

Updates work orders and provide status information

Assigns and distributes workload to meet SLA's

May respond to escalated calls

Participates in product set or customer base training

May implement remote fixes relying on the guided search for diagnosis across multiple products

Applies troubleshooting checklists

Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools

Basic Qualifications:
Fluent in Turkish and English language
Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools

Problem-solving and analytical skills.

Relationship building skills; Excellent communication skills, verbal and written as well as listening skills

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a email domain."