Logistics Operations Specialist

2 weeks ago

Belgrade, Central Serbia Zelh Full time $60,000 - $80,000 per year

We are seeking a highly driven and hands-on Logistics Operations Specialist (Dispatcher) to lead the full spectrum of our transportation operations. You'll take ownership of dispatch, fleet maintenance, driver management, safety & compliance, and customer satisfaction. This role requires a proactive generalist with a strategic mindset and strong execution capabilities, capable of wearing many hats in a dynamic logistics environment.

Key Responsibilities

Dispatch & Freight Brokerage Operations

  • Oversee full-cycle dispatch for a fleet of 10 company-owned trucks (dedicated and potential OTR routes)

  • Manage freight brokerage dispatch from start to finish

  • Post loads on load boards, answer calls, screen and qualify carriers

  • Track and trace shipments, ensure clear communication and top-tier customer service

Fleet Maintenance Management

  • Develop and implement a preventative maintenance schedule for the entire fleet

  • Coordinate breakdowns, repairs, inspections, and shop/vendor relationships

  • Maintain audit-ready maintenance records and ensure vehicle readiness at all times

Safety & Regulatory Compliance

  • Ensure compliance with FMCSA, DOT, and state regulations

  • Manage ELDs (KeepTruckin), track Hours of Service (HOS), and support audits

  • Assist in building a scalable safety department and driver education program

Driver Management & Engagement

  • Schedule and track drivers, monitor performance and ETAs

  • Conduct daily driver communication and resolve any delivery or routing issues

  • Handle onboarding, drug testing, and hours-of-service compliance

  • Foster strong relationships to maintain a motivated and reliable driving team

Customer Service & Account Management

  • Deliver proactive customer updates: ETAs, breakdown notifications, delivery confirmations

  • Ensure timely, professional, and courteous verbal and written communication

  • Strive to exceed customer expectations and build long-term relationships

Operational Development & KPI Reporting

  • Serve as a multi-functional operations leader—developing internal processes and infrastructure

  • Build out the fleet maintenance and safety programs

  • Track and report key KPIs: uptime, compliance, cost control, on-time delivery, and satisfaction

Working conditions:

  • Working schedule: Mon-Fri 6 am - 3 pm PST

  • Competitive Salary in USD

  • Remote mode of work

  • 10 business days of paid time off

  • Team building and corporate events

  • Equipment provided

  • A supportive team

  • Remote eligibility

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