Logistic Operator

1 week ago

Belgrade, Central Serbia Hilo By Aktiia Full time €25,000 - €35,000 per year

We are looking for a Logistics & Operations Coordinator who is resilient, persistent, and thrives in fast-paced environments. You'll be at the heart of our daily operations, ensuring smooth logistics execution and handling customer service issues with a proactive mindset. This role requires someone who is system- and data-driven, with a solid understanding of logistics and supply chain operations in retail, e-commerce, or FMCG.

Responsibilities
  • Manage daily logistics operations, including order fulfillment, shipping, and returns.
  • Act as a point of contact for customer service issues related to logistics and delivery.
  • Collaborate with internal teams and external partners to resolve operational bottlenecks.
  • Monitor and analyze logistics KPIs to identify areas for improvement.
  • Support process alignment and documentation across logistics workflows.
  • Assist in small-scale project coordination.
  • Work with systems and data to ensure accurate inventory and order tracking, cleaning and maintaining Data accuracy for logistic based on data extraction
  • Is capable of monitoring warehouse operations and proposing corrective actions to ensure SOPs and WOIs are executed correctly.
Requirements
  • 2–5 years of experience in logistics, operations, or supply chain within retail, e-commerce, or FMCG.
  • Strong problem-solving skills and a proactive, hands-on approach.
  • Resilience and persistence in navigating ambiguity and change.
  • Comfortable working with systems, data, and basic reporting tools.
  • Experience dealing with customer service issues related to logistics.
  • Basic project coordination skills—able to manage timelines and stakeholders.
  • Fluent in English C1; other languages are a plus.
Benefits
  • Competitive compensation package
  • Equity based experience
  • Flexible work location
  • Opportunities for professional growth and development

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