Technical Account Manager

2 weeks ago

Belgrade, Central Serbia Resolve IT Full time €60,000 - €80,000 per year

Wir bei
Resolve IT
wachsen stetig und suchen Verstärkung für unser Team

Als
Technical Account Manager (TAM)
bist du bei uns angestellt, arbeitest jedoch eng mit einem unserer Kunden zusammen und unterstützt diesen bei der optimalen Nutzung seiner IT-Service-Management-Lösungen. Dabei spielst du eine Schlüsselrolle in der Kundenbetreuung nach dem Kauf und fungierst als Schnittstelle zwischen dem Kunden und unseren technischen Teams.

Deine Aufgaben:

  • Aufbau und Pflege langfristiger Kundenbeziehungen.
  • Zentraler Ansprechpartner für Service-, Change-, Trainings- und Beratungsanfragen des Kunden.
  • Unterstützung bei der Einführung (Onboarding) neuer Kundenprozesse und Integration der Produkte.
  • Verständnis der technischen Anforderungen, Herausforderungen und Geschäftsziele des Kunden.
  • Proaktive Beratung und Lösungsfindung, um die Serviceerfahrung kontinuierlich zu verbessern.
  • Weitergabe von Kundenfeedback an interne Fachbereiche und Entwickler.
  • Erstellung von Berichten und Dokumentationen zu Kundeninteraktionen, Problemen und Lösungen.
  • Strategische Zusammenarbeit mit dem Kunden, um langfristige IT-Roadmaps zu entwickeln.

Dein Profil:

  • Abgeschlossenes Studium in Informatik oder einer vergleichbaren Fachrichtung.
  • Mindestens 5 Jahre Erfahrung in Technical Support, Account Management oder einer ähnlichen Rolle.
  • Sehr gute Kenntnisse im Bereich
    IT Service & Operations Management Tools & Technologien
    .
  • Fließende Deutschkenntnisse
    sowie sehr gute Englischkenntnisse.
  • Starke Kommunikations-, Beratungs- und Problemlösungsfähigkeiten.
  • Strukturierte und selbstständige Arbeitsweise, gleichzeitig teamorientiert.

Wünschenswerte Zusatzkenntnisse:

  • ITIL-Zertifizierung.
  • Erfahrung im SaaS-Umfeld.
  • Kenntnisse in der Administration von Linux-Distributionen.
  • Grundwissen in Prozessmodellierung (UML, BPMN, YAWL).
  • Erfahrung mit Webtechnologien (HTML, XML, JavaScript, JSON/REST, AJAX).
  • Erste praktische Erfahrungen in der Webservice-Entwicklung.

Was wir bieten:

  • Fester Arbeitsvertrag bei
    Resolve IT
    in Belgrad.
  • Internationale Zusammenarbeit mit deutschen Partnern.
  • Private Krankenversicherung.
  • FitPass
    für deine Fitness.
  • – bis zu 4 Wochen Remote Work vom Meer aus.
  • Spannende Projekte und die Möglichkeit, deine Expertise direkt beim Kunden einzusetzen.

Bewirb dich jetzt und werde Teil von
Resolve IT
Gemeinsam gestalten wir die Zukunft der IT-Services.

  • Technical Account Manager-4

    2 weeks ago

    Belgrade, Central Serbia NCR Corporation Full time $80,000 - $120,000 per year

    About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Technical Account Manager-3

    2 weeks ago

    Belgrade, Central Serbia NCR Voyix Full time $80,000 - $120,000 per year

    About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Technical Account Manager RSOC

    2 days ago

    Belgrade, Central Serbia Compado Full time 900,000 - 1,200,000 per year

    Your Team The secret behind Compado's success story are our outstanding partner relationships as well as our data-driven technology. In our Product team, Technical Account Management plays a key role in ensuring partner success on our RSOC Feed (Related Search for Content). This includes managing relationships with our publishers, supporting them through...

  • Technical Account Manager RSOC

    2 days ago

    Belgrade, Central Serbia Compado Full time €40,000 - €60,000 per year

    Your TeamThe secret behind Compado's success story are our outstanding partner relationships as well as our data-driven technology.In our Product team, Technical Account Management plays a key role in ensuring partner success on our RSOC Feed (Related Search for Content). This includes managing relationships with our publishers, supporting them through...

  • Manager, Accounting

    2 weeks ago

    Belgrade, Central Serbia Syneos Health Full time €60,000 - €80,000 per year

    DescriptionManager, AccountingSyneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.Every day we perform better because of how we work together, as one team, each the best...

  • Account Manager

    2 weeks ago

    Belgrade, Central Serbia NewGen Full time €40,000 - €60,000 per year

    Account Manager – Client ServicesAbout NewGenWe are NewGen, an award-winning team of over 100 social natives, with offices across London, Manchester and New York.Founded by our Forbes 30 under 30 co-founders, we are specialists in digital marketing, experts in social media and gamers at heart — but that hasn't stopped us from working with the biggest...

  • Accounts Payable Manager

    2 weeks ago

    Belgrade, Central Serbia Syneos Health Full time €60,000 - €80,000 per year

    DescriptionAccounts Payable ManagerSyneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.Every day we perform better because of how we work together, as one team, each the...

  • Senior Technical Delivery Manager

    2 weeks ago

    Belgrade, Central Serbia Pollard Digital Solutions Full time €90,000 - €120,000 per year

    Pollard Digital Solutions is hiring aSeniorTechnical Delivery Managerto lead the successful execution of complex software development initiatives across multiple teams.This role focuses on ensuring the successful delivery of complex software development initiatives across multiple teams. Working closely with Software Engineering teams, Engineering Managers,...

  • Senior Technical Program Manager

    2 weeks ago

    Belgrade, Central Serbia Jaggaer Full time €90,000 - €120,000 per year

    Overview JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various...

  • Account Manager

    2 weeks ago

    Belgrade, Central Serbia BRAND BOX Agency Full time €40,000 - €60,000 per year

    We're Hiring: ACCOUNT MANAGER @ BrandBoxBelgrade · Full-TimeAre you a sharp multitasker with agency experience and a love for turning creative chaos into perfectly executed campaigns?We're looking for anAccount Managerwho can lead projects with confidence, build strong client relationships, and make magic happen between timelines, budgets, and brilliant...