Technical Account Manager-4

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Title: Technical Account Manager

Location: [Bosnia / Serbia]

Job Type: Full-Time

About Us: NCR Voyix is a leading provider of innovative technology solutions, dedicated to helping businesses achieve their goals through cutting-edge products and exceptional customer service. We are looking for a dynamic and experienced Technical Account Manager to join our team and drive customer success.

Job Summary: As a Technical Account Manager, you will be a technical point of contact for our key clients, ensuring they receive the highest level of service and support. You will work closely with our sales, engineering, and product teams to deliver tailored solutions that meet our clients' unique needs. Your role will involve managing technical relationships, troubleshooting issues, and providing strategic guidance to help clients maximize the value of our products.

Key Responsibilities:

• Serve as the primary technical liaison between support and key clients.
• Develop and maintain strong relationships with clients, understanding their business goals and technical needs.
• Provide as needed technical support and troubleshooting for clients, ensuring timely resolution of issues.
• Collaborate with support, sales, engineering, and product teams to deliver customized solutions.
• Conduct regular check-ins and technical reviews with clients to ensure satisfaction and identify opportunities for improvement.
• Assist clients with product implementation, integration, and optimization.
• Stay up-to-date with product developments to provide informed recommendations.
• Prepare and deliver technical presentations and training sessions for clients.
• Document and communicate client feedback to internal teams to drive product enhancements.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Technical Account Manager or in a similar customer-facing technical role.
• Excellent problem-solving and troubleshooting skills.
• Exceptional communication, documentation, and interpersonal skills.
• Ability to manage multiple clients and projects simultaneously.
• Strong organizational and time management skills.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

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