T&M NAMER Supervisor

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces list.

TITLE: T&M NAMER Supervisor

LOCATION:  Serbia

GRADE: 11

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Lead and manage the Time & Material (T&M) team, delegating daily tasks and providing guidance on processes and incident reviews.
• Ensure successful and timely completion of daily operational tasks, with a strong focus on reporting and invoicing accuracy.
• Organize onboarding and training sessions for new hires; identify skill gaps and coordinate follow-up training. Maintain and update training documentation.
• Oversee the auditing process, prepare reports, and present action plans to senior management.
• Generate financial reports for billable activities, ensuring alignment with customer contract terms and conditions.
• Identify process inefficiencies and drive continuous improvement and automation initiatives to enhance productivity and reduce costs.
• Prepare executive summaries highlighting cost and profitability insights.
• Collaborate with internal teams to streamline and optimize the T&M billing process.
• Interpret contractual language related to field service activities outside standard maintenance agreements.
• Maintain high attention to detail in reporting and invoicing, ensuring accuracy in customer data, payment terms, VAT, and applicable rates.
• Coordinate cross-functional discussions to support efficient billing operations.
• Maintain technical knowledge of the company's banking equipment and related workflow processes.
• Conduct business analyses to identify revenue gaps and opportunities for growth.
• Utilize various software tools including TAMBA, Oracle, Azure, Power Query, Power BI, Invoice Engine, NCDM, SOM, Tableau, and Microsoft Office Suite.
• Manage business processes that enhance customer satisfaction and deliver value.
• Independently handle assigned tasks, manage escalations with urgency, and ensure timely resolution.

PREFERRED QUALIFICATIONS:

• Minimum of 5 years of relevant work experience in operations, billing, or financial reporting.
• High school diploma or higher; Bachelor's degree preferred.
• Fluency in English, both written and verbal.
• Proficiency in Microsoft Office Suite, especially Excel and Outlook.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners
   

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.