Delivery Manager

2 weeks ago

Belgrade, Central Serbia Concepta Full time €30,000 - €60,000 per year
About Concepta

Concepta is a fast-growing cosmetics and supplements company focused on the U.S. Amazon marketplace. We combine scientific product development with an agile, data-driven approach to deliver high-quality products that delight customers and grow our portfolio.

Role Objective:

Create and implement a project management system for large-scale product launches. Automate the product launch project management process.

Key Responsibilities:

Formalize the new product launch processes

  • Define roles and responsibilities of participants
  • Build a flowchart from idea to launch

Select and implement a project and task management system (Task Manager)

  • Gather input and requirements from the team
  • Compare several systems and select one for integration
  • Configure workflows and project templates in the Task Manager

Develop regulations and interaction rules

  • Standardize how to create tasks, update statuses, and resolve issues
  • Create a checklist and SOPs
  • Define the number, format, and cadence of meetings

Design and implement a performance evaluation system (KPI/OKR)

  • Define key project metrics and responsible owners
  • Create reports and dashboards to track progress and results

Implement additional communication tools

  • Set up necessary integrations (Slack Task Manager Google Drive)
  • Automate notifications

Define team member requirements

  • Identify key competencies of process participants
  • Prepare job requirements for recruiters

Conduct training for the team

Requirements
  • 5+ years in roles such as Project/Program Manager, Head of Projects, Head of Operations, Delivery Manager within IT outsourcing / E-commerce / FMCG businesses
  • Proven experience working in large international companies in an English-speaking environment (required)
  • Strong experience in team and vendor management, with the ability to build effective and results-oriented partnerships
  • Systems building expertise: setting up processes from scratch, implementing IT solutions, and creating teams
  • Advanced negotiation skills with vendors; fluent English (B2+ level)
Why Join Concepta?
  • Play a key role in scaling a fast-growing Amazon-focused beauty and nutrition brand.
  • Full ownership of product strategy and performance, with a direct impact on company growth.
  • Collaborate with an ambitious, cross-functional team in a supportive environment.
  • Opportunity to shape and expand a dynamic portfolio of products in the U.S. market.

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