Service Design and Transition Specialist

22 hours ago

Belgrade, Central Serbia Paymentology Full time €30,000 - €60,000 per year

At Paymentology, we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale – across more than 60 countries.

Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.

We're looking for a Service Design & Transition Specialist to ensure that every new or changed service is introduced into production with full operational readiness. Acting as the bridge between build and run, you will own the frameworks, governance, and execution that drive successful service transitions – from planning through early life support – aligning Engineering, Product, Operations, and Client Delivery to enable scalable, reliable, and supportable services. If you're experienced in service design, transition, and production operations in fast-paced fintech or SaaS environments, this is your opportunity to make a global impact.

What you get to do:
  • Own and evolve the service transition framework, including readiness gates and go-live processes
  • Define and implement operational acceptance criteria across monitoring, support models, SLAs, and escalation paths
  • Lead event management design for new services, acting as product owner for alerting and incident detection capabilities
  • Govern early life support and hypercare phases, tracking service performance metrics post-go-live such as MTTA and alert quality
  • Maintain service catalogues, support boundaries, and high-quality documentation throughout transitions
  • Coordinate stakeholder readiness sessions to align responsibilities across Engineering, SRE, Product, Support, and Client Operations
  • Conduct post-transition reviews and embed lessons learned into continuous improvement of service delivery
Requirements

What it takes to succeed:

  • Strong expertise in service design, transition, or production operations within high-velocity tech or fintech environments
  • Deep understanding of ITIL service transition and operations principles, with ITIL certification preferred
  • Hands-on experience with service management tooling such as Jira Service Management or ServiceNow, and observability platforms such as Datadog
  • Proven ability to design and implement alerting and incident detection, with a focus on MTTA reduction and alert quality improvements
  • Excellent communication skills, with the ability to produce structured documentation, reviews, and stakeholder updates
  • Familiarity with regulated environments such as fintech or SaaS is advantageous

Education & Experience:

  • Bachelor's degree in a related field preferred (e.g., Computer Science, IT, Engineering, Business)
  • Minimum 5 years of experience in service design, service transition, or production operations
  • Hands-on experience coordinating cross-functional stakeholders through service readiness and early life support phases
What you can look forward to:

At Paymentology, it's not just about building great payment technology, it's about building a company where people feel they belong and their work matters. You'll be part of a diverse, global team that's genuinely committed to making a positive impact through what we do. Whether you're working across time zones or getting involved in initiatives that support local communities, you'll find real purpose in your work – and the freedom to grow in a supportive, forward-thinking environment.

  • In Transit Security Specialist

    1 week ago

    Belgrade, Central Serbia Zelh Full time $40,000 - $60,000 per year

    Overview:The In Transit Security Specialist is a member of an elite team which will ensure that High Value High Security loads are secure and meet the customer standards for each shipment. This role works within an elite business unit with a high pride, loyalty, like minded team members. It is comprised of individuals that have been rigorously trained and...

  • Service Specialist

    1 week ago

    Belgrade, Central Serbia TLScontact Full time €20,000 - €40,000 per year

    At TLScontact, we work with governments from around the world to provide visa and consular services on their behalf to travelers and citizens. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Harnessing new technology, we...

  • Service Manager

    3 days ago

    Belgrade, Central Serbia Drucker and Falk LLC Full time €25,000 - €50,000 per year

    GATES OF WEST BAYThe Service Manager/Maintenance Superintendent is responsible for the physical upkeep of the community and is under the direction of the Property Manager. He or she must maintain and operate all mechanical equipment and supervise all maintenance employees. The Service Manager will be responsible for maintaining both properties.Essential...

  • Service Manager

    3 days ago

    Belgrade, Central Serbia Drucker and Falk LLC Full time €45,000 - €55,000 per year

    THE CHOICES AT HOLLAND WINDSORWeekend hours: On-call every other weekendThe Service Manager/Maintenance Superintendent is responsible for the physical upkeep of the community and is under the direction of the Property Manager. He or she must maintain and operate all mechanical equipment and supervise all maintenance employees. The Service Manager will be...

  • Architecture Specialist

    1 week ago

    Belgrade, Central Serbia CE GROUP DOO Full time €35,000 - €45,000 per year

    Company DescriptionCE GROUP DOO was founded in 2015 as a specialized company for technical consulting, design, and engineering services. CE GROUP DOO has developed a mode of work that is recognizable, reliable, and efficient, thanks to experience gained in both the global market and Serbia. Our mission is to build, contribute and improve the community.Role...

  • Service Sales Specialist

    5 days ago

    Belgrade, Central Serbia Alfa HR Consulting Agency Full time 400,000 - 600,000 per year

    Naš klijent, uspešna kompanija u oblasti pružanja usluga kurseva i obuka, tražiSales Specialist-akoji će doprineti daljem razvoju poslovanja kroz aktivnu prodaju i kvalitetnu komunikaciju sa klijentima.Tvoj zadatak biće da gradiš odnose sa klijentima, aktivno nudiš usluge, vodiš kandidate kroz proces kurseva i obuka, kao i da koordiniraš ceo proces...

  • Associate People Services Specialist

    6 days ago

    Belgrade, Central Serbia Clarivate Full time €25,000 - €35,000 per year

    We're looking for anAssociate People Services Specialistto join our global People Services team The successful candidate will undertake a variety of HR administrative duties and facilitate the daily HR function with the aim to contribute to the goals and results of the overall HR department and Organization.About You – Experience, Education, Skills, And...

  • Order Processing Specialist

    3 days ago

    Belgrade, Central Serbia Mars Full time 25,000 - 40,000 per year

    About Mars, IncorporatedMars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $45 billion in sales, the company is a global business that produces some of the world's best-loved brands: PEDIGREE, WHISKAS, M&M's, SNICKERS, TWIX, MILKY WAY, DOVE, ROYAL...

  • Compensation Specialist

    2 weeks ago

    Belgrade, Central Serbia Endava Full time €80,000 - €120,000 per year

    Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital...

  • Service Technician

    3 days ago

    Belgrade, Central Serbia Drucker and Falk LLC Full time €20,000 - €25,000 per year

    THE GATES OF WEST BAYThe Maintenance/Service Technician reports directly to the Service Manager and is responsible for performing make-ready repairs to all vacant units prior to move-in. HVAC certified preferred. Essential Duties and Responsibilities Perform repairs to make-ready units in a timely manner. Is responsible for 24 hour on-call, as scheduled by...