Help Desk Specialist

Are you the go-to person in your circle for solving problems and explaining tech? Do you have a passion for helping people while tackling new challenges? If so, we want YOU to join our team as a Help Desk SpecialistI

In this dynamic role, you will be at the forefront of customer support, where your ability to guide and solve technical issues with ease will make a real impact. Your main duties will include:

• Walking customers through troubleshooting steps with patience and clarity
• Identifying, analyzing, diagnosing, and resolving issues quickly and efficiently
• Responding to incoming phone calls, emails, or tickets from clients and field engineers, while keeping an eye on the notification and ticket queue screens
• Troubleshooting both known and undocumented problems, ensuring smooth operations
• Managing customer issues in line with Service Level Agreements to guarantee satisfaction
• Supporting new employees with training, guidance, and feedback to enhance team performance
• Gaining an in-depth understanding of the processes that ensure top-tier customer service
• Conducting audits to ensure service quality and continual improvement

Here's what we are looking for in YOU:

• A high school diploma (and if you have a technical degree or IT knowledge, even better)
• Fluency in English, both spoken and written
• Solid working knowledge of Windows OS
• A problem-solving mindset with an eye for detail
• Strong ability to troubleshoot hardware and software issues
• A passion for delivering exceptional customer service with a team-oriented spirit
• Flexibility to work shifts (yes, including weekends) in our 24/7 operation
   

What's in it for YOU?

• A hybrid work model that lets you balance in-office and remote work
• Structured training programs to help you develop your skills and grow your career
• The chance to work in a vibrant, international team
• Modern office spaces in the heart of New Belgrade's business district
• Career advancement opportunities and the potential to convert to a client contract with full benefits
   

Don't have experience? No problem We're looking for someone who's eager to learn, grow, and enjoy the process. If you're excited to dive into a new role, we're excited to help you get there

Ready to join a team that values creativity, growth, and a bit of fun? Apply now with your CV in English, and let's get started

Note: Only shortlisted candidates will be contacted. Best of luck, we can't wait to meet you