Help Desk Specialist

17 hours ago

Beograd Srbija Hybrid, Serbia Mplus Serbia Full time 250,000 - 400,000 per year

Are you proud of your French language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Specialist position

While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:

  • Talking customers through basic problem-solving processes 
  • Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement and customer satisfaction 
  • Troubleshooting undocumented problems 
  • Allocating workload, assisting new employees, and providing feedback for improvement 
  • Understanding the end-to-end processes that underpin quality customer service 
  • Conducting service audits 

What we expect from you:

  • High school diploma
  • Fluency in speaking and writing of French language  
  • Intermediate knowledge of the English language
  • Advanced knowledge level of Windows OS 
  • Analytical and problem-solving attitude
  • Exceptional customer service orientation and team spirit 
  • Willingness to work flexible shifts

Even better if you have:

  • Ability to troubleshoot hardware and software issues 
  • A technical degree in Computer science or a higher level of IT knowledge
  • Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment, or similar

What you will get from us:

  • A hybrid model of work
  • Opportunity to develop skills through paid training
  • Work in a large, international team
  • Advancement opportunities/Career development
  • Possibility of conversion to a contract with a client with all of the benefits included

There is no need for previous experience, as long as you are ready to learn and have fun during that process

If you want to give yourself a try in the new role, apply with your CV in English and join us

Only shortlisted candidates will be contacted. Good luck

  • Help Desk Specialist

    17 hours ago

    Beograd, Srbija (Hybrid), Serbia Mplus Serbia Full time €25,000 - €40,000 per year

    Are you the go-to person in your circle for solving problems and explaining tech? Do you have a passion for helping people while tackling new challenges? If so, we want YOU to join our team as a Help Desk SpecialistIIn this dynamic role, you will be at the forefront of customer support, where your ability to guide and solve technical issues with ease will...

  • Help Desk Specialist

    17 hours ago

    Nis, Srbija (Hybrid), Serbia Mplus Serbia Full time €20,000 - €40,000 per year

    Are you proud of your English language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Specialist positionWhile providing quality technical support and presenting ideas in user-friendly language,...

  • Principal Safety Operations Specialist

    17 hours ago

    SRB-Belgrade-Hybrid, Serbia Syneos Health Full time €30,000 - €60,000 per year

    Principal Safety Operations Specialist - Training Focused - Serbia HybridSyneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  Our Clinical Development model brings the...

  • Endpoint Adjudication Specialist Hybrid SERBIA

    17 hours ago

    SRB-Belgrade-Hybrid, Serbia Syneos Health Full time 30,000 - 60,000 per year

    Endpoint Adjudication Specialist ** Hybrid SERBIA **Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  Our Clinical Development model brings the customer and the...

  • IMS Specialist I Hybrid SERBIA

    17 hours ago

    SRB-Belgrade-Hybrid, Serbia Syneos Health Full time €30,000 - €60,000 per year

    IMS Specialist I ** Hybrid SERBIA **Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  Our Clinical Development model brings the customer and the patient to the...

  • Country Site Activation Specialist

    3 days ago

    Belgrade City, Centralna Srbija, Serbia IQVIA Full time €40,000 - €60,000 per year

    Job Overview:Under moderate supervision, executes the feasibility, site identification regulatory, start-up, and maintenance activities in accordance with regulations, SOPs, and project requirements at the regional, or country level.Prepares and manages site documentation; reviews and negotiates site documents and contracts with sites and sponsors;...