Deployments Business Ops Manager

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Business Ops Manager will report to the Senior Business Ops Manager, Deployments & Innovation. 

You will be responsible for business management processes, business communication, and other key projects that support and help run the team and business effectively and efficiently. The successful candidate will have the ability to think at a globally while implementing locally and effectively develop key processes and procedures that facilitate management of the business. Building successful relationships with key stakeholders internally and externally, to help drive results is essential. 

Key Areas of Responsibility include: 

• Revenue/Cost Outlook
  • Working closely with Project management leadership, demand forecast & Planning team and Finance to develop the monthly operational demand, revenue, and cost outlook. Including identifying opportunities and risks.
  • Develop the annual plan for the Americas Project Management team.
  • Interface with Finance and HR to ensure alignment of shared services data and provide insights into the monthly outlook cycle.
  • Develop processes to enhance deal/pricing calculations and create visibility to profitability of projects.
• Business Operations
  • Setting and improving processes, monitoring execution, and driving accountability and visibility of progress against goals and objectives.
  • Working closely with the Americas Project Management leadership to provide a consistent strategic narrative across initiatives.
  • Provide insightful, data-driven recommendations to the leadership team.
  • Proactively identify gaps and issues across the organization and recommend solutions/programs to address them.

Core Competencies

Critical core competencies for successful performance in this role are:

• Demonstrated experience in finance and analytics tools. 
• Understanding of KPI's such as productivity, SLA, outliers, forecast error, and variance.
• Strong communication and interpersonal skills, including establishing credibility and trust with partners and building influential relationships with the stakeholders, including Finance, Legal, Sales Ops, HR, Support Services, Marketing and Professional Services
• Strong strategic and financial analysis skills
• Highly developed communications skills (written/verbal) and interpersonal savvy.
• Results/action-orientation; project management skills
• Organizational and political agility; developed negotiation skills
• Unquestionable personal code of ethics, integrity, diversity, and trust
• Continuous learner
• Tact, diplomacy, and persistence are essential qualities.
• Able to navigate successfully within varying degrees of ambiguity in a fast-paced environment.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a  email domain."