Customer Success Engineer

About Foursquare

Foursquare is the leading independent location technology and data cloud platform, helping businesses connect the digital and physical worlds with precision and purpose. Our products power everything from market analytics to targeted experiences, relied on by some of the world's most iconic brands.

But what makes Foursquare truly special is how we work. We're a team of builders, problem-solvers, and collaborators who care deeply about impact – both in the products we ship and the way we show up for each other. Great outcomes come from strong collaboration and shared ownership, and we believe growth happens through real challenges – whether that's leveling up a skill, tackling unfamiliar problems, or pushing a project forward in a new way. If you're excited by cutting-edge tech and a culture that values both autonomy and teamwork, you'll thrive here.

About the Position

Foursquare is looking for a
Customer Success Engineer
to join our team in our
Belgrade
office; on a
hybrid schedule of Tuesday, Wednesday, Thursday in office.

Working from our Belgrade office, you will collaborate with Customer Success, Data Science and Engineering to support measurement and reporting setup of new products and data feeds for all client reporting purposes. You will also be in charge of campaign management, checking for breaks, and troubleshooting. In addition, you will be responsible for the scoping and implementation of custom internal solutions and projects to improve efficiencies.

In this role, you'll

• Analyze, reproduce, and troubleshoot client issues related to the Attribution product
• Work closely with our Customer Success, Product Management, Data Science, and Engineering teams to unblock clients and resolve any issues they are facing
• Serve as a primary technical point of contact for customers, and engage with other internal teams as needed
• Own and be an expert on internal tools and analysis
• Collaborate with other teams to develop new tools as needed to make your, and their, jobs more efficient

What you'll need

• B.Sc. in a technical field such as computer science, or equivalent experience
• 3+ years of experience in support/solutions/sales engineering or similar roles
• 3+ years of experience working with SQL (we use Postgres, Hive, Athena) and Python (Pandas, PySpark, etc; particularly working with big data)
• 1-2 years of experience with shell scripting
• 1-2 years of experience with at least one other programming language (Scala or Java), competent at reading and understanding code
• Strong written and verbal communication skills, including being adept at translating technical concepts for non-technical audiences, and vice versa
• A sense of curiosity and an interest in "figuring things out"
• Strong data analysis and troubleshooting skills, experience with notebooks (Databricks, Jupyter, etc) for analysis is a major plus
• Your own unique talents If you don't meet 100% of the qualifications outlined above, we encourage and welcome you to still apply

Nice to have

• Experience with AWS
• Experience with Git
• Familiarity with using APIs and SDKs
• Background in AdTech
• Background in GIS

Benefits and Perks

• 25 days of paid vacation
  – take the time you need to rest and recharge
• Private medical insurance
  – comprehensive coverage for you and your family
• FitPass
  – flexible access to gyms, wellness classes, and sports facilities across Serbia
• Hybrid work schedule
  – in-person collaboration Tuesday–Thursday, with company-paid lunch on office days
• Growth Investment Program
  – funding and resources to support your personal and professional development
• Tech setup
  – we'll provide a company laptop and the essentials to help you get up and running smoothly

Things to Know

Foursquare is proud to foster an inclusive environment, free from discrimination. We believe that building the best products starts with bringing together diverse perspectives and backgrounds - it's how we create better experiences for both our users and our team. We value every voice, and we encourage you to be part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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