Sr. Development Support Engineer, Infrastructure

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.

Our Infrastructure Team designs and builds the software platforms that power AI development, training, and deployment across our full stack. This role focuses on designing scalable services, architecting distributed systems, and building Kubernetes-based platforms that support a range of workloads from compiler toolchains to ML training pipelines. You'll define how our software is deployed, scaled, and evolved to meet the needs of next-generation AI hardware.

This role is hybrid based out of Belgrade, Serbia.

We welcome candidates at various experience levels. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

Who You Are

• Support and maintain the critical hardware infrastructure that powers our engineering and AI team.
• Debug, diagnose, and resolve issues across custom hardware platforms, servers, and networking equipment.
• Collaborate with hardware design, software, and operations teams to ensure seamless integration of new systems into production.
• Automate monitoring, diagnostics, and reporting to improve visibility and response times.
• Establish best practices for hardware reliability, maintenance, and lifecycle management.

What We Need

• Hands-on experience supporting large-scale infrastructure, servers, or data center hardware.
• Strong troubleshooting skills with custom or proprietary hardware, including debugging and root cause analysis of system and infrastructure level issues.
• Familiarity with Linux system administration and scripting (Python, Bash, or similar) to automate workflows.
• Knowledge of hardware monitoring, firmware upgrades, and system performance tuning.
• A collaborative mindset with the ability to bridge hardware and software engineering teams.

What You Will Learn

• How to integrate and scale cutting-edge custom hardware into high-performance AI infrastructure.
• Software and Hardware automation infrastructure tooling.
• Techniques for diagnosing and resolving complex issues spanning hardware, firmware, and software layers. Best practices for building resilient, next-generation hardware platforms that accelerate innovation.
• How world-class infrastructure hardware support underpins every breakthrough in AI and advanced computing.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.
This offer of employment is contingent upon the applicant being eligible to access U.S. export-controlled technology. Due to U.S. export laws, including those codified in the U.S. Export Administration Regulations (EAR), the Company is required to ensure compliance with these laws when transferring technology to nationals of certain countries (such as EAR Country Groups D:1, E1, and E2). These requirements apply to persons located in the U.S. and all countries outside the U.S. As the position offered will have direct and/or indirect access to information, systems, or technologies subject to these laws, the offer may be contingent upon your citizenship/permanent residency status or ability to obtain prior license approval from the U.S. Commerce Department or applicable federal agency. If employment is not possible due to U.S. export laws, any offer of employment will be rescinded.