Service Planner

About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Location: Belgrade, Serbia
Shifts: 1st and 2nd
Service Planner (II)
Are you a detail-oriented professional with a knack for planning and coordination? Join our dynamic team as a Service Planner (II) and play a crucial role in ensuring seamless service delivery across the United States

Key Responsibilities:

• Strategic Review: Analyze service request (SR) notes to understand all aspects before assignment or reassignment.
• Efficient Call Assignment: Assign calls based on Customer Engineer (CE) skills, schedules, and SR specifics like type, severity, and urgency.
• Customer Prioritization & Workload Balancing: Prioritize customer needs and balance workloads effectively.
• Geographical Coordination: Optimize the geographical relation between SR sites and CE proximity.
• Parts Management: Ensure part availability and source parts locally, regionally, or globally as needed.
• ETA Alignment: Align CE estimated time of arrival (ETA) with part ETA to maximize service level agreement (SLA) opportunities.
• Customer Requirements: Address specific customer requirements and monitor overall territory status.
• SR Management: Create, reassign, and adjust SRs, change CE statuses, and handle SR cancellations.
• Communication: Maintain clear communication via phone, email, and Lync/Skype with all NCR Services and Services Enablement Departments.
• Documentation: Document all actions taken on SRs in public notes.
• Proactive Parts Ordering: Order parts proactively and at CE request, manage parts processing and transferring.
• Escalation Management: Oversee premium freight, suppress escalations, and provide out-of-process solutions for aged calls.
• Continuous Improvement: Identify improvement opportunities and provide closed-loop feedback to enablement organizations.
• Training & Development: Attend all company-mandated/recommended training courses.
• Support: Provide support across the United States and perform other duties as directed by the employer.

Why Join Us?

• Impactful Role: Be at the heart of our service operations, ensuring customer satisfaction and operational efficiency.
• Collaborative Environment: Work with a supportive team and engage with various departments to drive success.
• Growth Opportunities: Take advantage of continuous learning and development opportunities to advance your career.

If you're ready to take on a challenging and rewarding role, apply now and become a vital part of our team

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a email domain."