Junior Technical Support Engineer

2 weeks ago

Belgrade, Central Serbia Way4Services Full time €25,000 - €40,000 per year

Autumn Internship – October 2025

Kickstart your career in a product fintech company

Just graduated with a degree in IT, physics, or mathematics and ready to begin your journey in tech? Want to support real-world systems for top financial institutions and dive into the world of digital payments? Join our internship program and become part of a company that supports mission-critical software for the global fintech industry.

We are the developers of 
Way4
 – a powerful and flexible digital payment platform used by banks, fintechs, and telecoms in over 100 countries. You'll be involved in technical support the platform for our international clients – from request analysis and troubleshooting to configuration advice and customer communication.

You'll also get to work in a truly international environment, collaborating with colleagues and clients from all over the world.

During your internship, you will:

  • Go through hands-on training at our internal Engineering Academy
  • Learn about the payment systems industry and our product – Way4
  • Gain essential skills in technical support, client communication, and problem resolution
  • You'll be working on a real commercial project in a team

After successful completion of the internship, you will:

  • Handle real client requests: assess, analyze, and troubleshoot issues within Way4 modules
  • Support client operations when bugs or system issues arise
  • Communicate with IT professionals on the client side (engineers, DBAs, IT managers)
  • Reproduce reported bugs and analyze Way4 code to identify root causes
  • Deliver solutions via workarounds, hotfixes, or configuration adjustments
  • Ensure compliance with client Service Level Agreements (SLA)

Apply if this is about you:

  • You have university degree in IT, mathematics or physics (Graduating in
  • Have a basic understanding of DBMS, PL/SQL, and SQL
  • Have basic knowledge of networking, including TCP/IP
  • Are fluent in English (mandatory for working in our international team)

Why join us:

  • Real impact: Support critical financial infrastructure used by millions globally
  • Support financial infrastructure used by millions around the world
  • Mentorship & training: Learn from experienced experts in a supportive environment
  • Clear career path: Grow from intern to Technical Support Engineer – we invest in your development
  • Paid internship lasting 3 months
  • Opportunity to join the company as a full-time employee upon successful completion of the program

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