Customer Support Representative

Overview
JAGGAER is leading the Autonomous Commerce revolution, a self-governing B2B commerce experience between buyers, suppliers, things (IoT), and partners. Leveraging AI and machine learning, our intelligent procurement solutions provide enterprise buyers and suppliers with smart-match recommendations that align buyer needs with supplier capabilities. Our solutions autonomously execute many repetitive, behind-the-scenes tasks to facilitate enterprise commerce. We are over 1,300 employees strong, all focused on customer success.

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Kickstart Your Career as a Customer Support Representative (HPEL Program)
Kick off your career in an international environment - experience is not required From in-depth training and hands-on workshops to supportive mentors and coaches, we'll give you everything you need to grow. With a clear career path and exciting opportunities for advancement, your success is only the beginning.

This role is part of our High Potential Entry Level (HPEL) Program, an exciting initiative created to support talented individuals at the very start of their careers. The program is designed to provide a clear path for growth through structured development, personalized mentorship, and hands-on learning experiences.

Over a 24-month journey, participants will gain valuable insights into our business while building versatile skills that set the stage for long-term success. The HPEL Program isn't just a job - it's an investment in your future, offering the opportunity to shape a meaningful career and make an impact across our company. Our program starts in January 2026.

Principal Responsibilities

• Help customers and their suppliers with our software solutions
• Be the key link between clients and our expert teams (Development, Project Management, Professional Services, etc.)
• Learn to analyze workflows and solve real business challenges
• Manage customer requests with support from experienced colleagues
• Turn technical concepts into simple, clear explanations
• Work in weekly shift rotations (night shift only 2–3 times a year)
• Build a career with a clear growth path and professional development

Position Requirements

• Fluency in English is required, along with fluency (written and spoken) in at least one of the following languages: French, Italian, Spanish, German, Chinese, or Portuguese
• Basic computer skills and willingness to learn new tools
• Strong communication skills and a customer-friendly approach
• Ability to stay calm under pressure
• Curiosity, creativity, and motivation to learn and grow

Our Offer

• A positive and fun work environment with a supportive young team
• Comprehensive onboarding and detailed training programs to prepare you for success from day one
• Regular workshops and skill-building sessions to continuously grow your knowledge
• Dedicated mentors and supportive team leaders who will guide you step by step
• Clear and transparent career path with defined milestones for promotion and growth
• Opportunities to specialize or advance within different teams and departments over time
• International and dynamic work culture
• Private health insurance, FitPass, flexible working hours
• Company events, parties, gifts, and other perks for a great work-life balance

Our values
At JAGGAER, our values shape everything we do - from supporting customers and collaborating with teammates to building products and fostering our culture

Be Collaborative:
Promote mutual respect, work productively with others, and share responsibility for success

Be Accountable:
Own your actions, learn from challenges, and stay proactive to achieve results

Be Adaptable:
Embrace change, encourage innovation, and stay effective through significant transitions

JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based on race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.