Remote Customer Care Specialist

18 hours ago

Belgrade, Central Serbia Cross Border Talents Full time 15,000 - 30,000 per year


Position: Customer Care Specialist (German)

Location: Remote in Serbia

Employment Type: Full-time

If youre seeking to advance your career in a remote setting with a supportive team, we want to hear from you Were looking for experienced German-speaking Customer Care Specialists to join a leading BPO company with excellent employee satisfaction. In this role, you'll assist customers of a major payments processor from the comfort of your home in Serbia.

Duties and Responsibilities:

  • Provide outstanding customer service by promptly addressing inquiries and resolving issues.
  • Research and deliver accurate responses to customer questions through phone, email, and live chat.
  • Use internal and external resources to offer top-notch service.
  • Identify and escalate priority or unresolved issues to relevant internal teams.
  • Route calls to the appropriate resources and document interactions according to procedures.
  • Analyze and communicate emerging trends and patterns in customer issues.
  • Maintain high standards of customer satisfaction and adhere to client guidelines.
  • Follow established protocols, KPIs, and company policies to ensure consistent service.
  • Collaborate with team members and departments to resolve issues and contribute to a positive team environment.

Requirements:

  • Native or fluent in German, both spoken and written.
  • Reside in Serbia and be eligible to work legally without company support.
  • Familiarity with customer support tools such as Zendesk and Slack.
  • Experience in customer and technical support, particularly in help desks or IT functions.
  • Ability to pass a background check.
  • Strong independent work skills and remote teamwork abilities.
  • Proficient in problem-solving, critical thinking, and adapting to process changes.
  • Solid knowledge of PC-based internet and software applications (e.g., Microsoft Office).
  • Working schedule: Monday to Friday, shift rotation from 08 AM to 06 PM, totaling 40 hours per week.

Offer:

  • Competitive remuneration package based on experience, skills, and performance.
  • Indefinite contract with private health and life insurance.
  • Fully remote work from Serbia.
  • Join a dynamic, creative team with a positive and friendly atmosphere.
  • Great work environment with excellent employee reviews.
  • Access to guidance and tools to help you reach your full potential.

Ready to elevate your career and join a fantastic team? 

Apply now and take the next step in your professional journey


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