WSS - Hotel Front Desk (GSA) 1

2 weeks ago

Belgrade, Central Serbia Sandpiper Property Mgt Full time €25,000 - €40,000 per year
Guest Services Ambassador (GSA): The Hotel's Face and Service Champion

Your Challenge: Be the Main Point of Contact, Drive Front Desk Efficiency, and Guarantee an Excellent Guest Experience

Ready to be the "face" of the hotel and the primary leader in guest satisfaction? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Guest Services Ambassador (GSA)

This dynamic role requires you to conduct all front desk operations in an efficient, accurate, and thorough manner. You will work closely with other departments to ensure every guest enjoys an exceptional stay, embodying our value to "Bring the Energy."

Your Essential Service & Operational Functions

As the GSA, you are the cornerstone of the guest journey, responsible for administrative accuracy, service excellence, and property safety.

Key Responsibilities Include:

  • Guest Relations: Provide an excellent guest experience by greeting guests warmly and offering assistance. Meet with and solicit comments from guests regularly to determine satisfaction. Respond to situations as they arise and manage guest conflict effectively.

  • Front Desk Coordination: Coordinate all front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Handle operational needs efficiently to ensure a seamless experience.

  • Safety & Compliance: Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency. Inspect studios and public spaces daily according to company and brand standards.

  • Revenue Generation: Execute the lead management process and review Studio Inventory daily to maximize studio revenue. Maintain effective sales of ancillary offerings to maximize overall revenue.

Operational Support & Shift Requirements

You are key to the smooth running of the property, providing cross-functional support and maintaining a constant presence.

  • Property Support: Perform Laundry Duties (sorting, washing, drying, and folding company linen and terry, plus general cleaning of facilities).

  • Team Versatility: Cross-train on the duties of all non-management staff members and perform those duties as needed or requested by supervision.

  • Shift Commitment: GSAs are required to stay on site for their entire shift until relieved. A paid 30-minute meal break is provided in consideration; the break is to be taken as available.

Ready to step into this critical customer-facing role where your energy and efficiency drive guest satisfaction?

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