Business Analyst – Payment Processing System

2 weeks ago

Belgrade, Central Serbia Sportserve Full time €25,000 - €50,000 per year

Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

W
hat you'll be getting up to:
We are seeking a motivated Business Analyst to join our Payments team and support the implementation and optimization of our new brand payment processing system. The ideal candidate will have hands-on experience in payments, transaction flows, and data analysis, with the ability to bridge business requirements and technical execution.

Key Responsibilities

  • Gather, analyze, and document business requirements for the new payment processing system.
  • Map current vs. target payment flows, ensuring alignment with compliance, finance, and operational needs.
  • Collaborate with Product Managers, Developers, QA, and Operations to define clear user stories and acceptance criteria.
  • Monitor transaction data, identify patterns or issues, and propose solutions to optimize processing efficiency.
  • Support UAT (User Acceptance Testing) by preparing test cases, validating outcomes, and documenting results.
  • Work closely with internal stakeholders to ensure smooth integrations and system reliability.
  • Contribute to building dashboards and reporting frameworks to track KPIs such as acceptance rates, processing times, and error rates.

R
equirements:

  • Proficiency in English (mandatory).
  • Minimum of 2 years' experience as a Business Analyst, preferably in payments, fintech, or financial services.
  • Strong understanding of transaction lifecycles (deposits, withdrawals, chargebacks, reconciliations).
  • SQL knowledge, with the ability to query and analyze payment data (optional)
  • Familiarity with BI/reporting tools (BigQuery, Looker, PowerBI, or similar) is an advantage.
  • Excellent analytical and problem-solving skills with strong attention to detail. - Ability to communicate effectively with both technical and non-technical stakeholders. What We Offer
  • Competitive compensation and benefits package.
  • The opportunity to work on a high-impact payments project central to our business growth.
  • A dynamic, collaborative environment with exposure to leading PSPs and cutting-edge payment technologies.
  • Career development opportunities within an international organization.
  • Applications in English only please

Diversity & Inclusion
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.

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