SW Support Specialist
20 hours ago
Your main duties will include:
- Acting as the primary point of contact for new customers during the onboarding process
- Understanding customer needs and tailoring solutions to support successful implementation
- Providing training and support across multiple communication channels, including phone, email, and remote sessions
- Managing a portfolio of customer accounts, offering ongoing support and addressing day-to-day inquiries
- Troubleshooting and resolving technical issues with minimal disruption to customer operations
- Using remote tools to diagnose and resolve software-related challenges
- Collaborating with internal teams to escalate and solve complex technical problems
- Working closely with Sales, Support, and Operations teams to ensure a unified customer experience
- Participating in regular meetings to align on customer needs and service improvement initiatives
What we expect from you:
- Minimum High School diploma
- Strong English written and oral communication skills
- 1–2 years of experience in a technical support or customer service role
- Experience with POS systems or in the hospitality/retail technology sector
What you will get from us:
- Monday to Friday (16 pm - 12 am shift)
- Opportunity to develop skills through training
- Work in a large, international team
- Advancement opportunities/Career development
If you want to give yourself a try in the new role, apply and join us
Only shortlisted candidates will be contacted. Good luck
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