SW Product Analyst II

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces list.

TITLE: SW Product Analyst II

LOCATION: Belgrade, Serbia

Job Role:

We are seeking a motivated and detail-oriented SW Product Analyst to join our Platform Operations team. This role is ideal for someone with a strong foundational understanding of technical systems. You will play a key part in supporting internal and external users, managing onboarding processes, maintaining system configurations, and collaborating across teams to ensure smooth platform operations.

As a member of the DevOps team, you will support the Financial Services business unit by helping to maintain and improve the day-to-day operations of our systems and services. Your focus will be on ensuring smooth onboarding, supporting internal tools and environments, and assisting with system configurations. This role plays a key part in keeping our platforms running efficiently and reliably, working closely with cross-functional teams to support business needs.

Key Responsibilities:

• Assist in setting up and maintaining user profiles, content groups, and dashboard configurations based on user roles.
• Manage onboarding processes for internal and external users, including backlog processing and access provisioning.
• Support the setup and maintenance of demo and test environments.
• Assist in disaster recovery planning and testing activities.
• Collaborate with Customer Success, Product, and Engineering teams to support platform adoption and resolve operational issues.
• Create and maintain clear, user-friendly documentation, how-to guides, and training materials.
• Support incident response efforts by escalating issues and assisting with resolution steps.
• Participate in incident reviews and help document root causes and follow-up actions.
• Assist in setting up and maintaining monitoring dashboards and alerts.
• Collaborate with engineering and QA teams to support deployment and release processes.

Ideal Technical and Professional Skills:   

• BS degree in Computer Science or a related field, or 2–3 years of relevant experience in a technical support or operations role.
• Familiarity with cloud platforms such as Azure, AWS, or GCP.
• Exposure to CI/CD tools such as Azure DevOps, GitHub Actions, or Jenkins.
• Basic experience with monitoring and logging tools (e.g., Grafana, Prometheus, ELK, or similar).
• Strong documentation skills and the ability to assist in troubleshooting and root cause analysis.
• Excellent communication and collaboration skills, with the ability to work effectively across technical and non-technical teams.
• Bonus points for exposure to scripting (e.g., Bash, PowerShell, or Python) or infrastructure-as-code tools (e.g., Ansible, Terraform).

About NCR Atleos Corporation:

NCR Atleos is the global leader in self-service interactions; we are at the forefront of turning everyday transactions into exceptional experiences and making every day easier.  The industry is changing at an incredible rate with the arrival of new and disruptive technologies and start-ups, and we want you to be a part of it. This is an exciting time to get involved in the new products and solutions that NCR Atleos is developing for this rapidly changing world, applying the latest technologies and development practices.

#LI-KV1 #LI-hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners
   

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.