Bilingual Customer Care Representative

2 weeks ago

Novi Sad, Vojvodina, Serbia Hisense Europe Full time €20,000 - €30,000 per year

Bilingual roles – Customer Care Center – General Application

Hisense Europe, the world's leading home appliance manufacturer, is a full assortment global player with a comprehensive product range. The company's portfolio includes multimedia devices with a focus on smart TVs, home appliances, and intelligent IT solutions. Hisense operates in over 160 countries worldwide and is experiencing exceptional growth within the industry.

We invite you to join our international team as part of the
Customer Care Center of Excellence
. Hisense Europe CC organization centralized over the past 3 years on 5 locations covering Europe, Russia/CIS and Australia with the biggest share in Serbia supporting 26 markets.

Didn't find the role you're looking for? Submit your application here, and we'll keep your profile in our database. We'll reach out if a suitable position becomes available.

We often welcome new talent as Call Center Agents who speak European languages:

  • English
  • French
  • German
  • Spanish
  • Portuguese
  • Italian
  • Romanian
  • Macedonian
  • Croatian
  • Bulgarian
  • Hungarian
  • Slovenian
  • Czech
  • Slovak
  • Albanian
  • Swedish
  • Norwegian
  • Danish
  • Greek

Below, you'll find the job description for this role:

Bilingual Call Center Agent

Responsibilities:

  • Providing excellent customer service to incoming clients via call and e-mail channels
  • Actively listening and understanding user requests to achieve a high percentage of resolved complaints in the first contact
  • Identifying customer problems and complaints, providing timely solutions
  • Providing outstanding service to a high level of customers
  • Ensuring all customer data is logged accurately
  • Providing support and information regarding the company's products and services
  • Maintaining a professional and courteous attitude in interactions with users, even in demanding situations
  • Actively participating in training and development to improve skills and knowledge related to products or services
  • Conducting surveys on the quality of repairs

Requirements:

  • Fluency in English/Serbian + another European language
  • Experience working in customer service, preferably in a call center environment
  • High school degree and above
  • Customer-oriented individual with excellent communication skills
  • Team worker with good organizational skills and a growth mindset

Perks and benefits:

  • Private health insurance
  • Performance-based bonus, seniority bonus, awards, and recognitions
  • Employee referral bonus
  • Discounts with our partners from various industries
  • Team building and organized sports activities
  • Special and themed events

Thank you for considering us. We look forward to the opportunity to connect with you

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