Configuration Team Lead

6 days ago

Belgrade, Central Serbia Hi Auto Full time €60,000 - €80,000 per year

Hi Auto
is the most trustworthy AI order taker for drive-thrus. Built for scale.
Hi Auto is a reliable AI order taker for drive-thrus, purpose-built for high-volume QSRs. It helps brands consistently deliver faster, error-free service with over 93% order completion and 96% accuracy, at scale.

With full control over scripts, upsells, and voice, brands can fine-tune drive-thru operational performance across all locations. At the same time, franchisees get the flexibility to adjust menus, LTOs, and regional offers. And with a built-in labor optimization process, Hi Auto reduces employee stress and turnover, saving hours of labor each day and improving the guest experience.

Growing quickly, Hi Auto has the largest number of voice AI drive-thru restaurant deployments, competing directly with both big tech and restaurant tech players.

We are seeking a
Configuration Team Lead
to
manage and mentor a remote team
responsible for complex menu configurations across our client base. The primary focus of this role is on
driving operational excellence
- identifying issues, optimizing workflows, and ensuring scalable processes - while maintaining enough technical expertise to support and guide the team effectively.

In this role you will:

  • Lead and coach a remote configuration team, setting goals and ensuring accountability.
  • Troubleshoot and analyze configuration issues, workflows, and processes, escalating when needed.
  • Design and refine tools and processes to make recurring tasks more efficient and consistent.
  • Collaborate with cross-functional teams (Project Management, Scale, Development, Operations, etc.) to provide transparency, feedback, and actionable insights.
  • Build a culture of knowledge sharing through documentation, knowledge base articles, and troubleshooting guides.

Qualifications

  • 2+ years of experience leading and mentoring remote teams in a SaaS environment.
  • Strong background in optimizing and scaling processes for efficiency and reliability.
  • Solid troubleshooting skills across networking, Linux, cloud infrastructure, third-party integrations, and APIs.
  • Familiarity with Git, source control, Linux, and JSON files.
  • Excellent communication skills, with the ability to explain complex technical issues clearly to non-technical stakeholders.
  • Experience working with ticketing systems (e.g., Zendesk, ServiceNow, or similar).

Advantages:

  • Experience with restaurant technologies and POS systems.
  • Scripting knowledge (Python or similar).

Join us to be a part of an amazing team with great vibes, interesting and unique challenges, and an opportunity to influence and build something big.

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