System Configuration Specialist

16 hours ago

Belgrade, Central Serbia Mplus Serbia Full time €40,000 - €60,000 per year

The System Configuration Specialist is a business-essential role that is responsible for providing advanced technical support, managing and performing data migrations, coordinating improvement of data migration processes, writing reports, creating and executing queries, and ensuring seamless API integrations.

Main duties and responsibilities:

  • Develop understanding of internal/external systems and features we support
  • Primary resource for client data migrations, working with internal and external teams to ensure timely completion
  • Maintain accurate customer interactions and transactions records, including detailed notes on inquiries, issues, and resolutions
  • Perform data imports and exports
  • Manage API integrations with partners and develop monetization opportunities
  • Work as a liaison for the support and development team to resolve support cases that are escalated for technical assistance
  • Create troubleshooting guides and assets as needed for customer support specialists
  • Custom report writing
  • Create and run custom script requests
  • Complete technical setup during onboarding of new clients. This includes adding logos, setting up caller ID and phone recording, and uploading and maintaining current catalogs
  • Cross train to support other functions within the department as business needs require

What we expect from you:

  • Strong ability to problem-solve
  • Previous experience working in a customer service, technical troubleshooting position
  • Knowledge of API functionality and SQL scripting
  • Excellent English communication skills, both written and verbal
  • Familiarity with payment device operation is a plus
  • Solid organizational and time management skills
  • Must have good Microsoft office skills with a working knowledge of Word and Excel
  • Willingness to work afternoon shift (2 pm - 10 pm) and readiness to undertake occasional night and weekend work

What you will get from us:

  • Paid training
  • Opportunity to work with a dynamic, fast-growing team
  • Private health insurance
  • Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries, FitPass...)

If you are ready to contribute to this position, apply now with your CV in English. We look forward to your application

Note: Only shortlisted candidates will be contacted. Best of luck

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