Senior Business Operations Analyst

2 days ago

Belgrade, Serbia beBeeFinancial Full time €35,000 - €55,000

Job Title: Financial Systems Analyst

The Financial Systems Analyst is the first point of contact for stakeholders and is responsible for managing support desks.

They will leverage project financial expertise to troubleshoot help requests, resolve as many as possible before escalating to technical support.

The Analyst will ensure all requests are resolved and documented in a timely manner. They will also be responsible for system testing and post-production verification of platform changes.

  • Leverage project and Certinia expertise to manage, diagnose, categorize, resolve and document requests from the Certinia Service Desk.
  • Escalate requests that require technical assistance with detailed background documentation on the reason for the escalation.
  • Validate platform changes before and after production deployment.
  • Stay current on Certinia changes and how they impact stakeholders.
  • Manage users, including granting access and updating permissions in both Certinia and NetSuite.
Key Responsibilities:

Job Description:

The Financial Systems Analyst plays a critical role in ensuring the smooth operation of our support desks.

Key Qualifications:

  • Understanding of the financial aspects of projects from Study Award to Project Close Out
  • Ability to diagnose financially related help requests and determine the escalation or resolution path
  • Ability to progressively increase technical understanding of Certinia
  • Ability to manage multiple deliverables and deadlines
  • Ability to influence and challenge as required
  • Excellent written and verbal communication skills to clearly and concisely present information, including English language proficiency
Required Skills:
  • Bachelor's degree
  • 1 Year of CRO Experience
  • 3 Years of business operations, project management, or accounting experience
  • Prior experience using Certinia PSA or a comparable system
  • Strong analytical skills
  • Strong project management skills
  • Effective communication and training skills
  • Ability to work independently and as part of a team
  • Proficient in MS Office

About Us:

Worldwide Clinical Trials is committed to enabling professionals from all backgrounds and experiences to succeed and to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Join us as a Financial Systems Analyst and be part of a team that makes a difference.

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