Technical Support and Monitoring Analyst

21 hours ago

Belgrade, Central Serbia Euronet – EFT Segment Full time

Welcome to Euronet, an exhilarating company with a robust growth history and a vast array of services

Since our inception in Central Europe in 1994, we have evolved into a global powerhouse, creating a real-time digital and cash payments network with millions of touchpoints worldwide.

As our business expands, we are currently looking for a Technical Support & Monitoring Analyst to join our 24/7 team.

  • Incident and request management for Processing and IT infrastructure, including daily reporting
  • Level 1 support for internal and external customer organizations and partners
  • System support & monitoring - using various tools for checking any system malfunction and troubleshooting
  • Daily cooperation with International Card Organizations (Visa, Mastercard, UPI, American Express) and their technical departments
  • This position mainly relates to technical tasks from a system point of view; it does not include direct communication with cardholders or any kind of direct end client support activities

Working hours:

As our CL1 Monitoring Center department works 24/7 during the whole year, working hours are organized in 12-hour day (7.30 am-7.30 pm)/night shifts (7.30 pm-7.30 am), averaging 15 shifts per month. Shift schedule is defined on two months' basis.

Requirements

  • General understanding of IT technologies
  • Skill to perform several tasks at the same time (multitasking)
  • Ability to prioritize tasks when multiple issues are ongoing
  • Work in team environment
  • Self-motivation with good team spirit, keen to learn new things
  • Very good knowledge of English language (verbal and in writing)

Benefits

  • Intensive training courses in the first 2 months
  • Hybrid working model (night shifts and someday shifts are from home, after the training period)
  • 25 vacation days + other leave benefits
  • Private health insurance
  • Stimulating compensation package
  • Rewarding program
  • Possibility to learn and advance according to skills and performance within the team and to different departments
  • Team buildings
  • International working environment

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