Technical Support Specialist

3 days ago

Belgrade, Central Serbia beBeeCustomer Full time

Join the world of premium customer support and be part of a dynamic global team.

Are you passionate about technology and people? We are looking for a Customer Support Consultant to provide exceptional support to our clients around the globe.

This is an opportunity to grow professionally, expand your network, and thrive in a multicultural environment while working fully remotely. As a Customer Support Consultant, you will be responsible for delivering top-notch support via chats, emails, and other communication channels.

What does success look like?

  • Building positive and long-lasting relationships with customers
  • Meeting team KPIs
  • Staying up-to-date with cutting-edge technology
  • Working securely with sensitive customer information
  • Applying the latest customer happiness practices
  • Maintaining knowledge of products and services
  • Communicating effectively with developers and other departments

What skills do we need?

  • Native German and English communication skills
  • At least 6 months of experience in a customer support role
  • Analytical and research skills
  • Positive attitude and strong work ethic
  • Personal laptop or computer (at least 8Gb of RAM) and stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

It's great if you have:

  • Experience with CRM systems
  • Background in crypto/finance
Benefits and Perks:
  • Flexible schedule
  • Remote work opportunities
  • Inclusive international team environment
  • Compensation in USD
  • Good bonuses for referrals
  • Paid training and probation
  • Work-life balance
  • Supportive management interested in your growth and development

*Please note that certain benefits may vary depending on your engagement terms.

Who are we?

We are a multinational company dedicated to providing high-quality technical, customer support, and CX services to tech companies worldwide.

With over 10 years of experience, we've become a leader in the industry, offering secure and personalized solutions to businesses from over 30 countries.

Our goal is to create a wholesome positive experience for our team members, focusing on individual approach, unlimited care, and limitless opportunities for growth.

Get ready to join our dynamic team and take the first step towards a fulfilling career

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