Payment Support Specialist

4 days ago

Belgrade, Central Serbia beBeeCustomerSupport Full time

Customer Support Representative

Job Description

As a customer support representative, you will play a key role in ensuring an excellent client experience by supporting inquiries related to deposits, withdrawals, and transfers. You will work cross-functionally with internal teams such as business development, onboarding, risk & compliance, and communicate externally with payment service providers (PSPs) to resolve payment-related matters efficiently.

This position is for candidates located in Serbia.

Responsibilities:

  • Provide clear and professional support to customers regarding deposit, withdrawal, and transfer inquiries via email and ticketing systems.
  • Investigate and resolve customer payment issues by working with internal databases, PSP portals, and third-party providers.
  • Collaborate with internal departments (customer support, business development, onboarding) to assist in payment-related queries and ensure accurate communication across teams.
  • Communicate with PSPs to follow up on delayed or failed transactions, confirm payment statuses, and resolve disputes.
  • Monitor daily payment transaction flows and report any system or operational issues.
  • Ensure all customer interactions are logged and updated correctly in the ticketing and CRM systems.
  • Educate clients on payment methods, timelines, limits, and verification steps.
  • Uphold data protection and confidentiality standards at all times when handling customer or transaction data.
Requirements

To succeed in this role, you should have:

  • Working experience on the same or similar position of at least 1 year.
  • Computer literacy with excellent working knowledge of Microsoft Office.
  • A team player with excellent communication skills.
  • Fluent English.
Benefits

We offer a welcoming, young and multicultural team with approachable leadership, high level of autonomy, continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders.

Work Environment

Our work schedule is from 10:00-18:00 Cyprus time/09:00-17:00 Serbia time.

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