Senior Tech Specialist

5 days ago

Belgrade, Serbia beBeeTechnology Full time
IT Support Specialist

NCR VOYIX Corporation is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries.

Job Description:

NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth.

We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries.

Responsibilities and Duties:

  • Ownership and management of software updates\\/platform upgrades across all customer platforms.
  • Act as an escalation point for the Global SDS Support Shift Teams for day-to-day support queries as and when required.
  • Ensuring the technical documentation in the Wiki us kept up to date
  • Maintaining and supporting the NCR SDS virtualization software and infrastructure
  • Assisting our partners and customers with deploying SDS servers, both remotely and on-site, and providing guidance and familiarization deploying and using our solution
  • Deliver technical IT support as required to our growing diverse client base
  • Answering emails, calls and online chat in a positive and friendly manner.
  • Monitoring live SDS servers, troubleshooting and resolving all technical issues
  • Promote and provide support for new products and technologies.
  • Taking a lead role in coordinating any major incidents relating to software deployed in the region
  • Maintain an up-to-date knowledge of our products, technologies, and our competitors.
  • Providing technical support to our Sales engineering team in relation to product architecture and during the implementation of 'proof of concepts' for our Enterprise opportunities
  • Leading projects to migrate customers from old to new SDS servers

As part of this you will be expected to ensure that the relevant documentation within the NCR SDS WIKI is kept up to date to assist the Shift Teams in supporting our customers.

Required Skills and Qualifications:

  • The candidate should have a minimum of 3 years' experience in an IT Operational support role working with Linux operating systems.
  • Good understanding of core internet technologies – Routing\Switching, DNS, DHCP, firewalls.
  • Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
  • Strong analytical skills with proven problem-solving ability.

Desirable Experience:

  • AWS.
  • GCP.
  • Containerization.
  • Nagios.
  • CheckMK.
  • Apache.
  • CouchDB.
  • Windows operating systems.
  • Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc).
  • Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc).

Benefits:

We believe in understanding and respecting differences among all people. Every individual at NCR VOYIX has an ongoing responsibility to respect and support a globally diverse environment.

Equal Employment Opportunity Statement:

Integrated into our shared values is NCR VOYIX's commitment to diversity and equal employment opportunity.

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