Healthcare Liaison Professional

2 weeks ago

Belgrade, Serbia beBeeInformation Full time
Job Overview">

We are seeking a highly skilled Medical Information Associate to join our team. This individual will be responsible for handling medical information inquiries and providing approved responses to external customers.

Main Responsibilities
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  • To provide timely and accurate responses to medical enquiries from healthcare professionals, patients, and pharmaceutical clients.
  • To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.
  • To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely.
  • To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.
  • To provide management with regular updates regarding project status and metrics concerning enquiries.
  • To assist in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participate in PV inspections or audits.
Required Skills and Qualifications
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  • A life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing).
  • Customer service or call centre experience preferred.
  • Comfortable receiving enquires by phone.
  • Comfortable in working US working hours/shifts.
  • Ability to perform out-of-hours service if required.
  • Time and issue management, delegation, organization and multitasking skills with good attention to detail.
  • Strong interpersonal and communication skills.
  • Advanced English skills, both verbal and written.
Benefits
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  • Opportunity to work with colleagues based all over the world, with English as the company language.
  • Training and career development opportunities internally.
  • Friendly, supportive working environment.
About Us

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.

We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.

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