Developer Support Engineer

1 week ago

Belgrade, Central Serbia Insightful Full time

About us

Insightful is a market-leading platform for employee productivity and workforce analytics. We process really big data, synthesize it into actionable insights, and ultimately provide a best-in-class, easy-to-use product that empowers enterprise customers to improve employee productivity, business processes, and overall staff well-being.

Job Description

We're looking for a skilled Developer Support Engineer to join our Desktop Application team.

In this role, you'll take ownership of the triage process for reported issues, acting as the bridge between Engineering and Support. You'll investigate, reproduce, and diagnose issues in our desktop application, ensuring that bugs are clearly documented and accurately scoped to support effective prioritization and timely resolution. Where possible, you'll also help identify and communicate effective temporary workarounds, minimizing impact on customers while permanent fixes are implemented.

You'll have a direct impact on product reliability, engineering efficiency, and customer satisfaction. This is a technical position that requires strong analytical skills, attention to detail, and effective communication across teams.

Responsibilities:

  • Take ownership of the triage process for reported issues - reproduce, validate, and route them appropriately
  • Investigate and diagnose application issues by analyzing logs, crash reports, and application telemetry to identify root causes and contributing factors
  • Document investigation outcomes and findings, and collaborate with Customer Service teams to translate relevant learnings into knowledge base improvements
  • Collaborate closely with Engineering and Support to ensure smooth handoff, clear communication, and efficient resolution
  • Communicate temporary workarounds to minimize user impact while permanent fixes are implemented
  • Enhance internal troubleshooting capabilities by writing scripts, building diagnostic tools, and improving data collection to accelerate log analysis and issue investigation
  • Work closely with developers to define and implement new or improved application logs that make issue analysis faster and more effective
  • Develop and enhance internal tools and monitoring systems to detect potential issues before they're reported by customers, proactively working to minimize their impact
  • Participate in post-incident reviews, helping translate findings into actionable improvements for monitoring, logging, and product stability

You are a great fit for this role, if you have:

  • 2+ years of experience in this or a similar technical role, such as software development, QA engineering, or technical support
  • Strong debugging, analytical, and problem-solving skills, with experience investigating application-level issues
  • Familiarity with log analysis, crash dumps, telemetry, and debugging tools
  • Understanding of web technologies and APIs
  • Experience with issue tracking systems (e.g. Jira)
  • Demonstrated ownership mindset and ability to work independently in a fast-paced environment
  • Ability to quickly learn and adapt to new tools and technologies
  • Excellent collaboration and communication skills, with the ability to work effectively across technical and non-technical teams
  • Fluency in English, both written and spoken

Bonus points:

  • Experience with desktop application environments and their interaction with operating systems and dependencies
  • Knowledge of crash reporting and memory profiling tools
  • Scripting experience , Python, Bash, PowerShell)

  • Partnership Support Associate

    4 days ago

    Belgrade, Central Serbia Google Developer Group Belgrade Full time

    About usGoogle Developer Group (GDG) Belgrade, part of the global GDG network, was launched on June 12, 2025, with a mission to unite developers, designers, students, and tech enthusiasts across Serbia. Dedicated to innovation and collaboration, GDG Belgrade focuses on learning and technical growth within the realm of Google technologies and the wider tech...

  • IT Support Engineer

    1 week ago

    Belgrade, Central Serbia Envelop Risk Analytics Full time

    Position Title: IT Support EngineerLocation: LondonDepartment: Information TechnologyReports To: Head of ITOverviewWe are seeking a proactive and customer-focused IT Support Engineer to join our dynamic IT team. The ideal candidate will provide technical support, troubleshoot hardware and software issues, and ensure the smooth operation of our IT...

  • Technical Support Engineer

    1 week ago

    Belgrade, Central Serbia Storyblok Full time

    Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.Marketers get a visual editor with reusable components, in-context preview, and workflows to launch fast and stay on...

  • IT Support Engineer

    3 days ago

    Belgrade, Central Serbia Mplus Full time

    This is anoffice-based position, responsible for supporting day-to-day IT operations at our client's location, working closely with local, regional, and global business and IT stakeholders. You will be the key on-site IT contact, providing hands-on end-user and infrastructure support, while coordinating with global teams and vendors to ensure stable, secure,...

  • Middle Support Engineer

    3 days ago

    Belgrade, Central Serbia EXT Full time

    Company & CultureEXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a...

  • Support Engineer

    4 days ago

    Belgrade, Central Serbia JetBrains Full time

    At JetBrains, code is our passion. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.JetBrains Hub is an authentication service created and hosted by JetBrains....

  • Regular Support Network Engineer with automation

    4 days ago

    Belgrade, Central Serbia Luxoft Serbia Full time

    Project descriptionAbout the Project: Our client is looking for Software Developers in Test with Networking and Test Automation skillset, within the Team which is currently developing new automation work for our Customer. This Team has the ownership to define the process, debug all aspects of the Products' functionality in its release cycle and work closely...

  • Software Developer Engineer

    3 days ago

    New Belgrade, Central Serbia Wärtsilä Full time

    We are intensively looking for pro-active Software Development Engineer to join Simulator team. The candidate will work on market lead product GMDSS that actively in use for seafarers' education in thousands maritime academies around the globe. The reason of hiring is active business and development team grow.Company-wide communications are in English. We...

  • Multimedia Software Development Engineer

    4 days ago

    Belgrade, Central Serbia Advanced Micro Devices, Inc Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create...

  • Multimedia Software Development Engineer

    4 days ago

    Belgrade, Central Serbia Advanced Micro Devices, Inc Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create...