IT Support Engineer

This is an
office-based position
, responsible for supporting day-to-day IT operations at our client's location, working closely with local, regional, and global business and IT stakeholders. You will be the key on-site IT contact, providing hands-on end-user and infrastructure support, while coordinating with global teams and vendors to ensure stable, secure, and efficient IT services in a hybrid working environment.

Key Responsibilities:

End-User & Executive Support

• Deliver hands-on IT support to end users and executives in a hybrid working environment
• Support PC laptops, desktops, and high-end engineering workstations, including full client staging, restoration, and recovery

Network, Telephony & Infrastructure Support

• Provide LAN/WAN network and telephony support
• Perform printer maintenance and troubleshooting
• Support network hardware and structured cabling implementations
• Manage site computer rooms and related IT infrastructure

Incident & Service Management

• Manage Help Desk incident resolution in line with service level agreements (SLAs)
• Identify, track, and resolve IT-related issues in coordination with regional and global IT teams

Security, Backup & Business Continuity

• Collaborate with Global Information Security (GIS) on information security initiatives, including virus protection, backups, recovery, and audits
• Support business continuity and disaster recovery planning and execution

Projects, Upgrades & Implementations

• Participate in IT project work, including real estate initiatives
• Coordinate IT upgrades, new implementations, refresh programs, and corporate real estate–driven expansions
• Oversee installation and maintenance of network, communications, and AV equipment

Vendor & Asset Management

• Oversee IT vendor relationships, including telecom services management and vendor procurement
• Conduct IT asset inventory management, stocktakes, and audits

Planning & Coordination

• Contribute to IT planning and program execution
• Oversee all IT components at the client's location, including computer and hub rooms, PCs, network and telephony infrastructure, applications, executive office support, and telecom providers

Qualifications & Key Competencies:

• Proven experience in IT infrastructure and end-user support, including executive office support
• Strong knowledge of Windows 11, LAN/WAN, telephony systems, and network hardware (Cisco switches/routers)
• Hands-on experience with PCs, servers, and structured cabling implementations
• Solid understanding of DNS/DHCP, TCP/IP, and wired and wireless network technologies
• Ability to manage complex support issues across regional and global teams
• Experience in vendor management and communication with telecom providers
• Excellent communication, organizational, and problem-solving skills
• Adaptable and proactive, comfortable working in a fast-changing environment with shifting priorities
• Self-driven, service-oriented, and able to work independently with a high degree of ownership
• Bachelor's degree (or equivalent) in IT, Computer Science, or a related field
• 2–3 years of relevant experience in LAN/WAN and technical support

What You Will Get From Us:

• Regular working shift (9-17)
• Opportunity to develop skills through organized training programs
• Work in a large, international team
• Modern, well-equipped offices located in the heart of the business center in New Belgrade
• Clear advancement opportunities and career development
• Possibility of conversion to a direct contract with the client, including all associated benefits

If you would like to challenge yourself in a new role, apply with your CV in English and join us.

Only shortlisted candidates will be contacted. Good luck