IT Support Engineer

2 days ago

Beograd Srbija Hybrid, Serbia Mplus Serbia Full time

This is an office-based position, responsible for supporting day-to-day IT operations at our client's location, working closely with local, regional, and global business and IT stakeholders. You will be the key on-site IT contact, providing hands-on end-user and infrastructure support, while coordinating with global teams and vendors to ensure stable, secure, and efficient IT services in a hybrid working environment.

Key Responsibilities:

End-User & Executive Support

  • Deliver hands-on IT support to end users and executives in a hybrid working environment
  • Support PC laptops, desktops, and high-end engineering workstations, including full client staging, restoration, and recovery

Network, Telephony & Infrastructure Support

  • Provide LAN/WAN network and telephony support
  • Perform printer maintenance and troubleshooting
  • Support network hardware and structured cabling implementations
  • Manage site computer rooms and related IT infrastructure

Incident & Service Management

  • Manage Help Desk incident resolution in line with service level agreements (SLAs)
  • Identify, track, and resolve IT-related issues in coordination with regional and global IT teams

Security, Backup & Business Continuity

  • Collaborate with Global Information Security (GIS) on information security initiatives, including virus protection, backups, recovery, and audits
  • Support business continuity and disaster recovery planning and execution

Projects, Upgrades & Implementations

  • Participate in IT project work, including real estate initiatives
  • Coordinate IT upgrades, new implementations, refresh programs, and corporate real estate–driven expansions
  • Oversee installation and maintenance of network, communications, and AV equipment

Vendor & Asset Management

  • Oversee IT vendor relationships, including telecom services management and vendor procurement
  • Conduct IT asset inventory management, stocktakes, and audits

Planning & Coordination

  • Contribute to IT planning and program execution
  • Oversee all IT components at the client's location, including computer and hub rooms, PCs, network and telephony infrastructure, applications, executive office support, and telecom providers
Qualifications & Key Competencies:
  • Proven experience in IT infrastructure and end-user support, including executive office support
  • Strong knowledge of Windows 11, LAN/WAN, telephony systems, and network hardware (Cisco switches/routers)
  • Hands-on experience with PCs, servers, and structured cabling implementations
  • Solid understanding of DNS/DHCP, TCP/IP, and wired and wireless network technologies
  • Ability to manage complex support issues across regional and global teams
  • Experience in vendor management and communication with telecom providers
  • Excellent communication, organizational, and problem-solving skills
  • Adaptable and proactive, comfortable working in a fast-changing environment with shifting priorities
  • Self-driven, service-oriented, and able to work independently with a high degree of ownership
  • Bachelor's degree (or equivalent) in IT, Computer Science, or a related field
  • 2–3 years of relevant experience in LAN/WAN and technical support
What You Will Get From Us:
  • Regular working shift (9-17)
  • Opportunity to develop skills through organized training programs
  • Work in a large, international team
  • Modern, well-equipped offices located in the heart of the business center in New Belgrade
  • Clear advancement opportunities and career development
  • Possibility of conversion to a direct contract with the client, including all associated benefits

If you would like to challenge yourself in a new role, apply with your CV in English and join us.

Only shortlisted candidates will be contacted. Good luck

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