IT Support Engineer
1 week ago
Nadležnosti:
- IT podrška business-as-usual pozivima na Windows, VMware, HyperV IT infrastrukturi
- Rešavanje zahteva korisnika (radne stanice, end-point uređaji)
- Praćenje i snimanje vremena u Time tracker-u
- Eskalacija poziva odgovarajućem timu u slučaju da prijava prevazilazi nivo kompetencije
- Prihvatanje poziva i odgovarajuća komunikacija sa korisnicima
- Proaktivno nadgledanje IT infrastrukture
- Sastavljanje internih i eksternih izveštaja
- Savetovanje klijenata za odabir odgovarajućeg IT rešenja
- Rad sa klijentima na terenu
Zahtevi:
- Razumevanje arhitekture Windows operativnih sistema, TCP/IP skupa protokola i bazičnih Internet tehnologija (AD, DHCP, DNS, FTP, ...)
- Iskustvo u pružanju tehničke podrške
- Iskustvo u radu sa virtuelizacijom
- Iskustvo u radu sa monitoring sistemima (Nagios, Cacti..)
- Rad sa ticketing sistemima
- Razvijene veštine pisane i govorne komunikacije
- Poznavanje engleskog jezika
- Vozačka dozvola B kategorije
Poželjna iskustva i znanja:
- Da imate sertifikate iz IT oblasti
- Sposobnost razumevanja tehničke dokumentacije
Beneficije:
- Stalno zaposlenje
- Lokacija u centru grada
- Plaćene obuke i sertifikati
- Plaćeno odsustvo u svrhe profesionalnog razvoja
- Rad u modernom okruženju
- Team building
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