IT Support Engineer

6 days ago


Beograd Serbia Mainstream Public cloud services SuperAdmins Full time €25,000 - €35,000 per year
Job description

Nadležnosti:

  • IT podrška business-as-usual pozivima na Windows, VMware, HyperV IT infrastrukturi
  • Rešavanje zahteva korisnika (radne stanice, end-point uređaji)
  • Praćenje i snimanje vremena u Time tracker-u
  • Eskalacija poziva odgovarajućem timu u slučaju da prijava prevazilazi nivo kompetencije
  • Prihvatanje poziva i odgovarajuća komunikacija sa korisnicima
  • Proaktivno nadgledanje IT infrastrukture
  • Sastavljanje internih i eksternih izveštaja
  • Savetovanje klijenata za odabir odgovarajućeg IT rešenja
  • Rad sa klijentima na terenu
Job requirements

Zahtevi:

  • Razumevanje arhitekture Windows operativnih sistema, TCP/IP skupa protokola i bazičnih Internet tehnologija (AD, DHCP, DNS, FTP, ...)
  • Iskustvo u pruanju tehničke podrške
  • Iskustvo u radu sa virtuelizacijom
  • Iskustvo u radu sa monitoring sistemima (Nagios, Cacti..)
  • Rad sa ticketing sistemima
  • Razvijene veštine pisane i govorne komunikacije
  • Poznavanje engleskog jezika
  • Vozačka dozvola B kategorije

Poželjna iskustva i znanja:

  • Da imate sertifikate iz IT oblasti
  • Sposobnost razumevanja tehničke dokumentacije

Beneficije:

  • Stalno zaposlenje
  • Lokacija u centru grada
  • Plaćene obuke i sertifikati
  • Plaćeno odsustvo u svrhe profesionalnog razvoja
  • Rad u modernom okruženju
  • Team building
All done

Your application has been successfully submitted

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