IT Support Engineer

6 days ago

Beograd Srbija Hybrid, Serbia Mplus Serbia Full time €30,000 - €60,000 per year

This position is responsible for supporting the day-to-day IT operations for our client's locations — working closely with local, regional, and global business and IT counterparts — and for providing hands-on client software support, to include:

  • Providing LAN/WAN network and telephony support, as well as printer maintenance and troubleshooting

  • Supporting PC laptops, desktops, and high-end engineering workstations, including full client staging, restoration, and recovery of PCs

  • Collaborating with Global Information Security (GIS) on information security initiatives — including virus protection, backups, recovery, and audits

  • Managing Help Desk incident resolution in line with service level agreements, identifying, tracking, and resolving IT-related issues in coordination with global teams

  • Delivering end-user and executive IT support in a hybrid working environment

  • Participating in project work, including real estate initiatives, and overseeing installation and maintenance of network, communications, and AV equipment

  • Conducting IT asset inventory management, stocktakes, and audits

  • Overseeing IT vendor relationships, including telecom services management and vendor procurement

  • Contributing to IT planning and program execution

  • Managing site computer rooms and related infrastructure

  • Supporting business continuity and disaster recovery planning and execution

  • Overseeing all IT components at the client's location, including computer and hub rooms, PCs, network and telephony infrastructure, applications, executive office support, and telecom providers

  • Coordinating IT upgrades, new implementations, refresh programs, and corporate real estate–driven expansions

Qualifications & Key Competencies:

  • Proven experience in IT infrastructure and end-user support, including Executive Office support

  • Strong knowledge of Windows 11, LAN/WAN, telephony systems, and network hardware (Cisco switches/routers)

  • Hands-on experience with PCs, servers, and structured cabling implementations

  • Understanding of DNS/DHCP, TCP/IP, and wired/wireless network technologies

  • Ability to manage complex support issues across regional and global teams

  • Skilled in vendor management and communication with telecom providers

  • Excellent communication, organization, and problem-solving skills

  • Adaptable and proactive in a fast-changing environment; comfortable with shifting priorities

  • Self-driven, service-oriented, and able to work independently with a high degree of ownership

  • Bachelor's degree (or equivalent) in IT, Computer Science, or related field

  • 2–3 years of relevant experience in LAN/WAN and technical support

If you want to give yourself a try in the new role, apply with your CV in English and join us

Only shortlisted candidates will be contacted. Good luck

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