Quality Assurance Manager

Position Overview:

As the Quality Assurance Manager, you will be responsible for ensuring that all projects maintain timely test plans and that tasks are promptly updated after testing. You will oversee the resolution of failed tasks and confirm that all roadmap items are supported by complete test cases and plans. In addition, you will guide the development and training of QA team members to strengthen the consistency and reliability of their feedback.

You will also manage the maintenance of regression test cases, validate the effectiveness of automation tests, and take on management duties such as performance evaluations, PTO oversight, redundancy planning, and other HR-related responsibilities.

Management:

• Conduct proper evaluations and give feedback to team members
• Manage PTO and handle redundancy issues
• Act as a backup for leading QA team members if needed
• Ensure all projects have test plans as soon as possible after iteration is done, and new builds are created
• Update all tasks promptly after testing, minimizing latencies
• Create patches for failed tasks that should be properly addressed
• Confirm that all tasks from the roadmap have proper test case/plans
• Provide mentorship and training to QAs across all three projects so that, by the end of Phase 1, each project has at least one or two QAs who can work independently
• Update regression test cases in phase 1 to a new phase
• Ensure that all automation tests are reliable and properly reviewed

Responsibilities:

• Develop and enforce QA policies, standards, and procedures
• Own QA planning and scope definition for release cycles, including risk assessments and traceability
• Ensure all projects have timely test plans, including functional, regression, and automation coverage
• Confirm roadmap tasks include adequate QA test cases and validation steps
• Track and update all tasks post-testing to reflect accurate QA outcomes
• Detecting errors and identifying causes for errors of technical type
• Knowledge of entire and complete production and control of the operation in all the phases
• Knowledge of Proctorio's work policies and all production phases in the organization preparing daily, weekly, monthly reports and establishing strong cooperation with the Software Engineering Manager
• Maintain QA documentation in alignment with organizational compliance requirements
• Making decisions of classifying the deficient products
• Partner with Product, Development, and Operations teams to integrate QA early into the development lifecycle
• Provide onboarding, training, and mentorship for QA staff
• Mentor QA engineers across all levels and foster a high-performance, feedback-driven quality culture
• Evaluate QA member performance using structured feedback processes
• Manage HR functions: PTO approvals, redundancy planning, disciplinary actions, and performance improvement plans (PIPs)
• Foster a culture of accountability, collaboration, and continuous learning

Requirements:

• Fluency in written and spoken English is mandatory
• At least 5 years of cumulative software testing experience, including 2+ years in a leadership or QA management role
• Experience writing test cases, mobile testing and experience in automated tests and automation frameworks is required
• Advantage understanding of web technologies – HTML/CSS/JavaScript
• Creating and maintaining automated tests running in a continuous integration environment is a required
• Expertise in supporting, troubleshooting, and configuring SaaS products
• Excellent communication skills, with the ability to align QA goals across technical and non-technical stakeholders
• Experience leadership in mentoring and growing technical QA team