Customer Support Agent – Romanian language

1 week ago

Belgrade Serbia Workanova Full time

About The Company:Workanova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back -office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock. About The Job:We're seeking a Chat Support Specialist – Romanian language to join our dynamic iGaming team in Belgrade. In this role, you will be the first point of contact for Romanian -speaking players, providing timely, professional, and friendly support via live chat. You will handle inquiries regarding accounts in a fast -paced, highly regulated environment.Key Responsibilities:Respond promptly and professionally to player inquiries via live chatResolve customer issues related to accounts, deposits/withdrawalsEnsure compliance with iGaming regulations and responsible gaming policiesMaintain accurate logs and follow up on unresolved queriesMeet or exceed performance metrics, including response time, resolution rate, and customer satisfaction. RequirementsWhat We're Looking For:Good command of Romanian language (minimum B2)Good command of English language (minimum B2)Previous experience in customer support, ideally within iGaming, is a strong plusExcellent typing, communication, and problem -solving skillsAbility to work independently, manage time effectively, and stay focused during night shiftsFamiliarity with CRM/chat platforms is a plus BenefitsWhat We Offer:Competitive salary with attractive commission structureTop -tier training provided by industry -leading expertsOpportunity to grow within a fast -expanding international companyPositive and supportive team environmentComfortable office space in central BelgadeHappy hourPrivate healthcare planLocation: Belgrade, Serbia (On -site), office -basedEmployment Type: Full -timeReady to apply?If you're enthusiastic, customer -focused, and fluent in Romanian, we'd love to hear from you.

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