General Manager, Viceroy Kopaonik Serbia

2 days ago

Belgrade, Central Serbia Viceroy Hotels and Resorts Full time €40,000 - €80,000 per year

The General Manager is responsible for all aspects of the operation, including financial performance, operational controls, ensuring optimal guest satisfaction scores, and the development and retention of colleagues. The General Manager will build owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.

This role is based onsite in Kopaonik, Serbia at the Viceroy Kopaonik Resort.

General Responsibilities include but are not limited to:

· Leadership of the day-to-day operations during open winter season of Human Resources, Rooms, Engineering, Food and Beverage, Sales and Finance departments.

· Develop the overall hotel strategy to maximize guest satisfaction, service standards, colleague satisfaction and financial performance.

· Promote efficient operating procedures to provide a flawless guest experience; actively engage with guests from arrival to departure.

· Maintain a high level of service in all areas to both our internal and external guests.

· Directly supervise, develop, maintain and support individual performance and group dynamics of all Executive Committee members.

· Resolve problems and communicate to ensure consistency and memorable guest service, and ensure strong, positive communication flow among colleagues.

· Promote a positive work environment by ensuring the appropriate staffing levels are in place, the continuous training of colleagues, recognition, mentoring and coaching.

· Analyze daily revenues, sales strategy, labor reports, guest satisfaction reviews, and monthly expenses to ensure execution of business plan, profitability and focus and attention of management team.

· Manage hotel budget to control expenses and increase revenue.

· Develop and maintain strong relationships/public relations with vendors, and hospitality competitors.

· Ensure property compliance with legal, safety, operations, labor and Viceroy Hotel Group brand and service standards.

  • Lead closure efforts for end of winter season and coordinate necessary support needed while resort is closed during off season (April through October)

Qualification standards:

· Previous experience as a General Manager with lifestyle experience preferred

· Previous experience working in a ski resort or similar operation strongly preferred

· Previous experience working with third party ownership groups

· Ability to communicate in English required and Serbian preferred

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

  • Sales Director

    7 days ago

    Belgrade, Central Serbia MK Mountain Resort Full time €30,000 - €60,000 per year

    Company DescriptionMK Mountain Resort is a leading hotel company in Serbia, part of the MK Group since 2009. The resort is known for its investments and efficient business strategies, leading to numerous awards and recognitions in tourism. The Grand Kopaonik hotel is the company's flagship, offering superior service, exclusive location, and various...

  • General Manager

    1 week ago

    Belgrade, Central Serbia Avison Young Full time $90,000 - $115,000

    Our StoryAvison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We've designed our corporate structure to best serve our clients by enhancing collaboration across our organization.At Avison Young, we are committed to providing a comprehensive suite of commercial real...

  • Assistant to the General Manager

    2 days ago

    Belgrade, Central Serbia ART GRADNJA BAR Full time €20,000 - €40,000 per year

    About the CompanyArt Gradnja Barhas been successfully operating in Montenegro for 15 years in the field of construction and engineering, with a special focus on quality, reliability, and long-term client relationships. During this period, we have built a strong reputation in the market and established long-standing and successful cooperation with prestigious...

  • Engineering Manager

    3 days ago

    Belgrade, Central Serbia SMG Serbia Full time €90,000 - €120,000 per year

    Welcome to SMG Swiss Marketplace Group AGWe are a pioneering network of online marketplaces and a leading European digital company that simplifies people's lives with forward-looking products.A little bit about us to help ignite your imaginationSMG Swiss Marketplace Group AGcame together following the merger of Scout24 Switzerland and TX Markets in 2021. A...

  • National Service Manager

    5 days ago

    Belgrade, Central Serbia Manpower Serbia Full time €30,000 - €60,000 per year

    On behalf of our client, Atlas Copco – a global leader in industrial equipment and compressed air solutions – Manpower is seeking a passionate and strategically minded professional for the position ofNational Service Manager–Serbia.In this key leadership role, the selected candidate will be responsible for managing service operations across Serbia,...

  • Generative AI Engineer

    3 days ago

    Belgrade, Central Serbia Akvelon, Inc. Full time $90,000 - $120,000 per year

    We are looking for anAI/ML Engineerto join a dynamic team working across multiple legal-focused AI initiatives. Instead of a long-term assignment on a single product, you'll contribute to a variety of related and evolving projects — some starting from scratch, others already in production.Currently, the most urgent task involves extracting structured legal...

  • Finance Manager

    2 weeks ago

    Belgrade, Central Serbia Manpower Serbia Full time €45,000 - €55,000 per year

    On behalf of our client, a fast-growing Serbian agribusiness company, Manpower Serbia is searching for a motivated candidate to take the challenge and successfully fulfill the position ofFinance Manager.Job description:Prepare and present financial statements and internal reports (balance sheet, profit & loss, cash flow).Ensure accurate and timely accounting...

  • IT Service Manager

    7 days ago

    Belgrade, Central Serbia Manpower Serbia Full time €30,000 - €60,000 per year

    On behalf of our client, an American multinational tobacco company,Philip Morris International, Manpower Serbia is searching for motivated candidates to take the challenge and successfully fulfill the position ofIT Service Manager.Job Summary:Responsible for managing the delivery of less complex IT services or assisting in the management of more complex...

  • License Management Expert

    3 days ago

    Belgrade, Central Serbia CETIN Serbia Full time €40,000 - €60,000 per year

    About us:As a leading telecommunications infrastructure provider in the region, CETIN drives digital transformation with a strong presence across Bulgaria, Hungary, Serbia, and Slovakia. Through our subsidiaries, we deliver advanced technology solutions that empower connectivity and enable innovation.CETIN owns and operates some of the largest...

  • Group Product Manager

    7 days ago

    Belgrade, Central Serbia CETIN Serbia Full time €90,000 - €120,000 per year

    About us:As a leading telecommunications infrastructure provider in the region, CETIN drives digital transformation with a strong presence across Bulgaria, Hungary, Serbia, and Slovakia. Through our subsidiaries, we deliver advanced technology solutions that empower connectivity and enable innovation.CETIN owns and operates some of the largest...