Commercial Account Executive

Do you want to work in an agile company built on integrity, customer experience and innovation where you will be challenged, appreciated and inspired? Come and join our top performers in providing the highest quality intelligent workplace services and digital solutions to our customers. At Xenith we are always on the lookout for talented people, who share our values and work ethic to join in our success.

#LifeAtXenith

"Learning company" culture, including personal development opportunities ranging from lunch & learns to classes, conferences, and courses

• Monthly commission and annual bonus
• Annual Incentive Trip to a number of locations: Dubai, Iceland, Skiing
• 25 days annual leave
• Company Pension Scheme
• Employee Assistance Programme
• Private Medical Health Insurance
• Season ticket loan
• Kudos incentive rewards
• Learning & Development
• Buy/Sell Holiday
• Offices in trendy area of London
• Fresh fruit weekly
• Champagne & Turkey at Christmas

Our Vision & Values:
Xenith's core objectives are to

• Retain a minimum of 90% of our current customers
• Grow our digital solutions offerings by 40%
• Growth through expanding opportunities in our current customer base and through new business

Our Vision & Values are :

Being innovative, being agile & responsive, acting with integrity
Engaged employees and a great employee experience
Winning our clients loyalty, winning our clients business
Grows the business creating new opportunities for everyone.

Purpose:

An experience Account Executive who can demonstrate their ability to sell the full range of hardware, software and service solutions to existing clients and new businesses – achieving key performance targets. Able to identify marketplace opportunities, prospect and engage new clients, develop proposals, and manage the contract process. This is a position ideally suited to  an experienced, client-focused Account Executive whose role is to solve client needs by building deep and wide partnerships with the client. You must be able to identify opportunities to introduce existing Xenith products and services and new digital solutions which will improve experience for their customers, deliver growth and revenue.

Please note you will be expected to be based at our office 2 days per week – Monday & Tuesday.

Key responsibilities:

• To meet and exceed your GP target
• Manage an existing account base, whilst bringing your own book of business and contacts
• Find new opportunities within existing clients – both regionally and through digital solutions
• Find new business opportunities outside of the existing client base
• Work directly with clients to fully understand their requirements and then devise a solution using the full range of Xenith services, both hardware and digital solutions
• Successfully complete all the training required to a high standard to be able to do the job effectively
• Carry out both print and process audits with clients, where appropriate
• Attend meetings at the documented frequency to go through key performance statistics (and benefit realisation where appropriate) with the client
• Liaise with the client and Xenith's internal teams to resolve any client service issues to their satisfaction
• Develop good client relationships with a wide range of people from board to operational level to fully understand how the client operates
• Work with your CRE to continually deliver exceptional service, but also to uncover new opportunities
• Maintain and grow clients Terrain Map, to uncover new relationships and opportunities
• Complete all internal tasks required such as maintaining the CRM system and administration tasks (expenses, holiday requests etc) to a high standard.
• Be accountable for prioritising conflicting and competing demand across the business to ensure Xenith resources are deployed to maximum effect
• Contribute to the development of innovative solutions and departmental plans

Measurable Outputs:

• 100% of Annual GP target
• CRM kept up-to-date
• Positive NPS from customer base in line with overall company measurement.
• Complete all training modules required
• Meeting targets achieved, including Teams, in-person and external client entertaining
• Team player and not an antagonist

Knowledge, Skills and Experience:

• High level of ambition and drive
• Sales orientated, self-managed, target orientated
• Ability to build a successful pipeline
• Exceptional customer focus with great relationship building skills
• Proven influencing, selling and negotiation skills
• Resilience to work in a fast-paced sales environment
• Experienced in Managed Print Services and Digital Solutions
• Brings their own book of business and customer contacts
• On the job training will be supplied

Competencies:

• High effort & activity levels
• Driven and hard working
• Good communicator – internally and with clients
• Change Management
• Objection Handling/Closing Ability
• Excellent Organisation/Time Management
• Critical Thinking/Problem Solving Teamwork/Collaboration
• Can work independently and fill time effectively to achieve goals