Technical Operations Coordinator

Hello there, thanks for paying attention to our vacancy and let us introduce ourselves.

We are an IT company occupying a remarkable place in marketing, gaming, and financial segments of the iGaming industry. Our products are successfully implemented in European, African, and Latin American markets.

Ever since we first started, we have been driven to find the best solutions in everything we do. At the same time, we have been creating strong connections all over the world which have helped us establish our presence in the industry.

We strive for fun, elegance, and efficiency in everything we do. You can feel this in our relaxed, homelike working environment. We offer employment and seek to hire only the brightest, most driven, and most gifted minds around.

Currently, we are looking for an ambitious Technical Operations Coordinator to join our team for full-time employment in our beautiful office in New Belgrade.

Here are a few reasons to join us:

competitive salary and constant encouragement for your efforts and contribution (annual salary review);

rapid growth (junior to CEO is a familiar journey for our company. We value business results and individuals eager to raise the bar. As an employer we provide supportive space to pursue your ideas);

we are taking care of the overall well-being of our people by providing private health insurance and Fit Pass for all;

work-life balance (every second-week Power-Up Friday with 4 hours of working time, 25 working days of paid vacation, flexible schedule);

modern and comfy office (easy-to-get office in new business center with a spectacular view, free fruits, and snacks in the office, playroom with billiard, tennis table, and PlayStation);

we like to celebrate special days and have fun at our corporate events, and team-building activities, and we have special vouchers for our people's birthdays so you can enjoy your special day.

Our System Administration Department is looking for a proactive, detail-oriented, and tech-savvy Technical Operations Coordinator to strengthen internal processes, manage service providers, support financial workflows, and ensure smooth cross-team operations.

This is a high-impact role at the core of our daily operations, combining task management, procurement, domains administration, and collaboration with multiple departments. You'll also have opportunities to contribute to new projects and grow with full support from the company.

Responsibilities:

Operations & Process Management

• Collaboration in organization operational workflows and ensuring smooth execution across teams.
• Maintain internal SOPs and documentation together with department leads.
• Analyze workflows and propose process optimizations.
• Prepare regular progress and performance reports.
• Handle cross-department administrative requests.

Domains Management

• Full-cycle domain administration: registration, purchasing, renewals, negotiations.
• Coordinate with Legal and managers regarding ownership changes and required documentation.
• Manage domain transfers, brokers, and handle abuse cases.
• Maintain domain billing and verification processes.
• Add new domains to internal SEO systems and ensure accuracy of domain-related data.
• Structure and oversee domain account organization and access.

Vendor & Procurement Management

• Lead negotiations with service providers and coordinate communication between vendors and internal tech/operations teams.
• Handle incoming service purchase requests, manage approvals, negotiate terms with managers.
• Manage accounts and subaccounts across tools, platforms, and services.
• Review service usage, support cost optimization initiatives, and identify saving opportunities.
• Oversee billing workflows: maintain payment calendars, process invoices, resolve billing issues, manage payment methods.
• Track spending and prepare data for financial reporting.
• Manage outsource contracts, agreements, payments, and vendor relationships.

Experience:

• 2+ years in Operations, Administration, or Project/Support Coordination.
• Strong facilitator with excellent organizational and prioritization skills.
• Exceptionally structured, detail-oriented, and process-driven.
• Confident in multitasking and managing cross-team workflows.
• Skilled with workflow automation.
• Understands business processes and how to document and systematize them.
• Skillful user of Jira, Google Sheets; quick to adopt new tools.
• Ownership mindset: able to identify tasks in problems and drive solutions.
• English: B1+.
• Technical background is considered a plus.

From our part, we are ready to provide you with our full and comprehensive support in order to successfully cope with this list of tasks. Our System Administration Department is waiting for you to become an indispensable part of it