Head of Operations

6 days ago

Belgrade, Central Serbia Skyers Full time €40,000 - €80,000 per year

Head of Operations – Software Company (iGaming Industry)

We are seeking a highly skilled and detail-oriented
Head of Operations
to join us. This is a critical role responsible for ensuring seamless coordination between our clients' operational teams and the company's internal software and technical departments. The position requires a strong understanding of iGaming operational processes, excellent organizational skills, and the ability to translate business requirements into structured deliverables for technical teams.

Responsibilities

  • Serve as the primary operational liaison between client-side operations teams and the company's software/technical departments.
  • Collect, analyze, and document client requirements and operational processes (e.g., bonus flows, campaign management, CRM processes, payment operations).
  • Translate operational needs into actionable tasks for Product, DevOps, and QA teams.
  • Oversee and monitor ongoing projects to ensure timely delivery and alignment with client requirements.
  • Validate and test operational flows to ensure accurate system implementation (bonus configuration, segmentation logic, reporting accuracy).
  • Coordinate with third-party providers (CRM systems, messaging vendors, payment processors, domain/hosting providers) to ensure smooth integrations and issue resolution.
  • Provide regular reporting to management on project progress, risks, and areas for improvement.
  • Support risk and compliance processes by ensuring operational rules are correctly reflected in the company's software systems.
  • Maintain comprehensive documentation of operational procedures, requirements, and system flows.
  • Identify inefficiencies or gaps in workflows and recommend improvements to enhance client satisfaction and internal efficiency.

Requirements

  • Proven experience in
    operations management
    within the
    online casino / iGaming software industry
    –
    mandatory
    .
  • Strong understanding of casino operational processes (bonuses, campaigns, CRM, payments).
  • Technical background (CRM systems, integrations, analytics) –
    significant advantage
    .
  • Hands-on and detail-oriented approach with the ability to ensure operational accuracy.
  • Experience managing relationships with third-party providers (CRM, payment, messaging, domains) –
    mandatory
    .
  • Excellent organizational and project management skills with the ability to manage multiple tasks across teams.
  • Analytical mindset with strong problem-solving skills.
  • Excellent communication skills in
    English
    –
    mandatory
    .
  • Proficiency in
    Russian
    –
    advantage
    .
  • Bachelor's or Master's degree in Business Administration, Computer Science, or a related field –
    advantage
    .

Why join us

  • Take a
    pivotal role
    in bridging client operations with our software solutions.
  • Work in a
    fast-growing technology company
    at the core of the iGaming industry.
  • Collaborate directly with senior leadership and cross-functional teams.
  • Influence both client success and internal process efficiency.

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