Head of HR Operations

20 hours ago

Belgrade, Central Serbia EMCD Full time €60,000 - €120,000 per year


EMCD is a global Web3 infrastructure company building a complete ecosystem that includes Pool, Coinhold, Wallet, Exchange, and P2P products.

Were looking for a Head of HR Operations to lead and scale our People Operations function. This role will take full ownership of operational excellence across HR processes from automation and documentation to team management and process optimisation ensuring consistency, accuracy, and efficiency across the entire employee lifecycle.

Key Responsibilities:

  • Build, oversee, and continuously improve core People Ops processes: onboarding, offboarding, HR documentation, HRIS management, and compliance.
  • Lead a distributed team of 4-5 operations specialists, driving performance, growth, and accountability.
  • Implement automation tools and digital workflows to streamline HR operations, reporting, and data management.
  • Establish and maintain unified operational standards and quality controls across the organisation.
  • Partner closely with HRBPs, Recruitment, Finance, and other internal stakeholders to ensure smooth cross-functional collaboration.
  • Develop and monitor key operational metrics, ensuring accuracy and timeliness in all HR transactions.
  • Contribute to the development and implementation of company-wide HR policies and procedures.

Requirements:

  • Proven experience leading HR Operations in a global or distributed company.
  • Solid track record in team management including hiring, development, and offboarding.
  • Hands-on experience with HR process automation, HRIS systems, and document management.
  • Strong understanding of HR compliance, data accuracy, and process optimisation.
  • Excellent communication and stakeholder management skills.
  • Fluent English (C1 or higher) both written and spoken.

Key Competencies:

  • Exceptional people leadership: delegation, feedback, 1:1s, and team growth.
  • Highly structured and detail-oriented, with strong ownership and bias for action.
  • Ability to analyze, optimize, and build operational processes from scratch.
  • Quality-driven mindset with a focus on consistency, accuracy, and service excellence.
  • Strategic yet hands-on able to balance leadership with execution.

What We Offer:

  • Fully remote format - work from anywhere in the world.
  • Extended time off - 28 calendar days of annual paid vacation, plus 12 additional bonus days.
  • Paid sick leave - with streamlined processes and no unnecessary bureaucracy.
  • Professional development support - compensation for relevant courses, certifications and training programs.
  • Meaningful impact - real ownership of complex, high-impact tasks and the opportunity to shape critical fintech infrastructure.

If youre ready to take ownership, lead change, and build best-in-class HR operations in a global Web3 company wed love to hear from you.
Apply now and help us shape the future of People Ops at EMCD.


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