Head of CRM

6 hours ago

Belgrade, Central Serbia PEOPLEHUNT Full time €90,000 - €120,000 per year
Head of CRM

Location: Remote (CIS or Europe preferred)
Industry: iGaming / Online Casino
Employment Type: Full-time

About the Opportunity

PEOPLE HUNT is partnering with an established, fast-growing B2B iGaming technology company to hire a Head of CRM. This is a strategic leadership role for a CRM expert ready to take ownership of customer lifecycle and engagement across multiple brands and regions.

Our client simplifies the process of launching and scaling online casinos by combining cutting-edge tech with deep operational and marketing expertise. The team is global, multicultural, and focused on driving success in a highly competitive space.

Your Mission

As Head of CRM, you will:

  • Develop and own the global CRM strategy across all brands and markets.

  • Lead and mentor the CRM team to drive engagement, retention, and LTV.

  • Build scalable, data-driven CRM frameworks using leading tools and segmentation logic.

  • Collaborate closely with product, data, design, and brand marketing teams.

  • Analyze performance metrics and implement A/B tests to continuously optimize.

  • Ensure lifecycle journeys comply with industry and regional regulations.

You Bring

  • 5+ years of CRM experience, including at least 2 years in a leadership or head of role.

  • Strong knowledge of iGaming or other highly regulated digital industries (e.g., fintech, gaming).

  • Experience with CRM tools such as Braze, Optimove, Salesforce, or similar.

  • A data-driven approach, with hands-on segmentation, testing, and reporting skills.

  • Fluent English and strong leadership and communication skills.

  • Experience working with cross-functional, international teams.

Why Join?

  • Join a high-growth tech company transforming the iGaming space.

  • Be part of a truly global remote team that works with ambition and integrity.

  • Build and scale CRM from a strategic, long-term perspective.

  • Competitive compensation and leadership growth potential.

Apply now to lead CRM strategy at a next-gen iGaming company. PEOPLE HUNT will review and contact shortlisted candidates only.

  • Head of CRM

    6 hours ago

    Belgrade, Central Serbia ZipTalents Full time €30,000 - €60,000 per year

    Our client is an established leader in the Betting and Gambling industry. As part of their ongoing expansion and commitment to excellence, we are excited to announce an opportunity for a highly motivated and experienced Head of CRM to join this dynamic team.Base salary: EUR EUR 6000 Neto (depending on the experience)Flexible Working Environment: Choose...

  • Head of CRM

    6 hours ago

    Belgrade, Central Serbia Citrus Systems Full time €40,000 - €80,000 per year

    Hello there, thanks for paying attention to our vacancy and let us introduce ourselves.We are an IT company occupying a remarkable place in marketing, gaming, and financial segments of theiGamingindustry. Our products are successfully implemented in European, African, and Latin American markets.Ever since we first started, we have been driven to find the...

  • Head of CRM/Retention Lead

    6 hours ago

    Belgrade, Central Serbia PEOPLEHUNT Full time €80,000 - €120,000 per year

    Head of CRM/Retention LeadLocation: Remote (CIS or Europe preferred)Industry: iGaming / Provider Employment Type: Full-timeWe at PEOPLE HUNT are hiring on behalf of a fast-growing iGaming start-up that's building a next-generation gaming platform. We're looking for an experienced CRM & Retention Lead - someone who can design, build, and optimize engaging...

  • CRM Manager

    6 hours ago

    Belgrade, Central Serbia Citrus Systems Full time €30,000 - €60,000 per year

    Hello there, thanks for paying attention to our vacancy and let us introduce ourselves. We are an IT company occupying a remarkable place in marketing, gaming, and financial segments of the iGaming industry. Our products are successfully implemented in European, African, and Latin American markets.Ever since we first started, we have been driven to find the...

  • Head of Operations

    6 hours ago

    Belgrade, Central Serbia Skyers Full time €40,000 - €80,000 per year

    Head of Operations – Software Company (iGaming Industry)We are seeking a highly skilled and detail-orientedHead of Operationsto join us. This is a critical role responsible for ensuring seamless coordination between our clients' operational teams and the company's internal software and technical departments. The position requires a strong understanding of...

  • Group Deputy Head of IT Product

    6 hours ago

    Belgrade, Central Serbia Sport Vision Group Full time €60,000 - €120,000 per year

    Sport Visionis the leader of sports retail in the Balkans. We operate in 13 countries, have more than 600 stores across the region, and have over 6000 employees. Our headquarters is in Belgrade, Serbia. We are a strategic partner with leading sports brands such as Nike, Adidas, North Face, Asics, Columbia, Salomon, Under Armour, and others, and a key account...

  • Head of Demand Generation

    6 hours ago

    Belgrade, Central Serbia Heads Talent Solutions Full time €40,000 - €80,000 per year

    We have partnered withInsightful, a market-leading platform for employee productivity and workforce analytics. They process massive data sets of usage activity, synthesize them into actionable insights that help managers and employees perform at their peak, and help the world's most productive companies stay that way by improving employee productivity,...

  • Salesforce System Specialist

    2 weeks ago

    Belgrade, Central Serbia Telesign Full time €30,000 - €50,000 per year

    We are looking for a Salesforce System Specialist to join our team and play a key role in managing and optimizing our CRM ecosystem. Reporting to the Head of CRM Ecosystem, this role involves system and user administration of CRM tools (Salesforce Sales Cloud and Service Cloud), close collaboration with business and technical teams, and ensuring efficient...

  • Salesforce System Specialist

    2 weeks ago

    Belgrade, Central Serbia Telesign Full time €40,000 - €60,000 per year

    We are looking for aSalesforce System Specialistto join our team and play a key role in managing and optimizing our CRM ecosystem. Reporting to the Head of CRM Ecosystem, this role involves system and user administration of CRM tools (Salesforce Sales Cloud and Service Cloud), close collaboration with business and technical teams, and ensuring efficient...

  • Customer Support Agent

    6 hours ago

    Belgrade, Central Serbia morph Full time 15,000 - 20,000 per year

    Our partner dominates the US fashion market in their particular niche: made-to-order bridesmaids' dresses, gifts, and knick-knacks. They do this by ensuring a flawless customer experience at every touchpoint and immediate attention to any issues in the process.In preparation for our partner's continued growth, we're expanding our CX team by 3 CX agents...