Operations Analyst

Build a career with impact. Working at the World Bank Group (WBG) provides a unique opportunity to help countries solve their greatest development challenges. As one of the largest sources of funding and knowledge for developing countries, the WBG is a unique partnership of five global institutions dedicated to ending poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, the WBG works with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.

The International Finance Corporation (IFC), a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2025, IFC committed a record $71.7 billion to private companies and financial institutions in developing countries, leveraging private sector solutions, and mobilizing private capital to create a world free of poverty on a livable planet. For more information, visit

IFC is seeking an Operations Analyst, based in Belgrade, to cover the Western Balkans region, specifically Albania, Bosnia & Herzegovina, Kosovo, Montenegro, North Macedonia, and Serbia. As a key member of the Regional Team, the Operations Analyst will be responsible for supporting the Regional Manager and Country Officers based in the region. This role will involve research, analytical work, and operational support related to IFC's activities across the six countries. The Analyst will also support IFC's efforts in detailed portfolio analysis of investments and advisory services with sponsors and clients based in the region. Additionally, the role includes mapping the business community across the Western Balkans in various sectors, including but not limited to infrastructure and natural resources, manufacturing, agribusiness and services, financial institutions, and VC/Funds.

Duties and Accountabilities:

• Extract data from internal and external databases, manipulate, and present the data in various formats for different audiences, ensuring a high degree of accuracy and consistency. The Analyst will be the 'go-to' person for data/research and all operational/resource support work for the Western Balkans.

• Support the Regional Team with detailed portfolio analysis of investments and advisory services with sponsors and clients in the region, as well as implementing Hub activities, such as senior management visits and thematic events.

• Conduct mapping and research on the business community in the Western Balkans, including corporate profiles, financial analysis, and initial due diligence on mapped companies. The Analyst will be responsible for maintaining a deal pipeline list of IFC's investments with sponsors and clients across all sectors in the Western Balkans. The Analyst sill maintain and develop internal reporting platforms based on Microsoft Power BI.

• Prepare marketing materials for the Western Balkans Hub, including pitchbooks for business development, leveraging existing corporate-level and industry-specific knowledge products.

• Review and screen documents/reports relevant to the Country Partnership Frameworks and Country Strategies for the Western Balkans and prepare progress reports and any other documentation or materials as required.

• Liaise and interact effectively with an extensive network of contacts at senior levels (both internal and external) and respond effectively to inquiries and diverse situations requiring judgment, tact, and pragmatic problem-solving skills. A strong network of contacts within the government stakeholders and the business community across the Western Balkans is essential.

• Under the guidance of the Western Balkans Regional Manager, advise project teams on the regional context, IFC's role, strategic fit, World Bank Group objectives, local markets, pipeline, and portfolio.

• Support the Western Balkans Regional Manager with overall project management, planning, and monitoring of deliverables to ensure the timely and quality delivery of the work program. The Analyst must maintain a high degree of discretion and professionalism.

• Monitor the portfolio and conduct internal and external reporting. Provide any other assistance needed by the Western Balkans Regional Manager for the day-to-day coordination of activities.

• Maintain a good working knowledge of current advisory and investment operations across the Western Balkans and respond promptly to queries from management and staff.

• Construct and maintain reports to analyze and report on operational and development impact performance of the Western Balkans Hub.

• Prepare presentations and reports to present information and analysis to various audiences.

• Provide research/analytical support for work products and on assignments that may arise as directed by the Western Balkans Regional Manager.

Selection Criteria

• Undergraduate degree in Economics, Finance, Business, Public Policy, Marketing or a similar field. A Master's degree is an advantage.

• Solid understanding of the organization of key players in the governments of the Western Balkans.

• Experience working with the private sector in the Western Balkans and an established relevant network.

• At least three years of work experience in investment banking, management consulting, or another fast-paced, knowledge-based work environment.

• Advanced Power BI, Excel, PowerPoint, and database skills.

• Excellent writing and oral communication skills in English are required. Proficiency in Serbo-Croatian is preferred, with knowledge of other regional languages considered an asset.

• Strong attention to detail and quality.

• Excellent teamwork skills, with the ability to take initiative and work across organizational boundaries. High energy with strong professionalism, maintaining confidentiality and using discretion when required.

• Familiarity with IFC databases (such as MIS, RMS, and other iDesk applications) is an advantage.

• Experience with IFC strategy and budgeting processes is an advantage.

• Ability to thrive under pressure and function effectively in a fast-paced international environment with tight deadlines while working on multiple projects.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.

2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.

3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.