Senior Business Analyst

2 days ago

Belgrade, Central Serbia SF1 Group Full time €40,000 - €60,000 per year

Created with the idea of globally sharing its passion for products of exceptional quality, the
SF1 Group
encompasses and promotes outstanding and globally recognised brands. Our partners are symbols of integrity, innovation, and added value – brands such as
PANDORA
,
NESPRESSO,
and
VICTORIA'S SECRET
are a testament to that.

To further develop business at the regional level, we are looking for:
SENIOR BUSINESS ANALYST

About the Role

We're looking for a
Senior Business Analyst
- a key link between our business and technology teams.

In this role, you'll be responsible for translating complex business needs into clear, actionable technical requirements, helping shape the digital tools that power our operations across multiple brands and markets.

You'll work across departments, drive process improvements, and ensure that every solution we deliver truly fits the business - both functionally and strategically.

Your Key Responsibilities

  • Act as the primary bridge between business stakeholders and IT teams, ensuring shared understanding of goals and requirements.
  • Lead the end-to-end requirements process, from discovery and documentation to validation (BRD/FRD, User Stories, BPMN, Use Cases).
  • Analyze and optimize existing business processes, identifying opportunities for efficiency and automation.
  • Coordinate small-scale projects and complex change requests, acting as
    Delivery Manager
    for assigned initiatives.
  • Collaborate closely with internal teams and external vendors to ensure timely and high-quality delivery.
  • Support the prioritization and management of the business demand backlog.
  • Plan and oversee
    User Acceptance Testing (UAT)
    to validate business readiness.
  • Configure and parameterize ERP solutions in line with evolving business processes.
  • Prepare and maintain documentation supporting long-term sustainability of solutions.

What You Bring

  • Minimum 3 years of experience as a Business Analyst in IT projects - preferably focused on
    ERP or CRM system implementation
    , development, or optimization.
  • Advanced practical knowledge of ERP systems (e.g., Odoo, Microsoft Dynamics NAV/BC, SAP, Oracle, etc.) and/or CRM, e-Commerce platforms (e.g., Salesforce, Dynamics 365).
  • Strong understanding of business processes in
    finance, sales, and operations
    domains.
  • Hands-on experience in business analysis methodologies and tools (BRD/FRD, User Stories, BPMN, Process Mapping).
  • Experience with BI tools (Power BI, Tableau, etc.) and SQL is an advantage, but not mandatory.
  • Excellent analytical, problem-solving, and communication skills, with the ability to engage stakeholders across business and IT.
  • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
  • Bachelor's degree in IT, Computer Science, or related field.
  • Advanced command of English (written and spoken).

What we offer:

  • Private health insurance.
  • Discount on our premium brands.
  • Competitive salary package with performance-based incentives.
  • Supportive and collaborative work environment within a growing international organisation.

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